Reviewing learned Q&A from Discord
Approve, edit, reject, or undo learned answers without leaving Discord - staff-only controls keep the knowledge base accurate.
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Review without leaving Discord
When Atlas learns something new from a resolved ticket, the review controls appear right where your team already works - in Discord. Staff can act on a learned answer in place, without opening the dashboard.
The four actions
- Approve - the answer becomes searchable knowledge and Atlas can use it in future replies.
- Edit - open the answer in a modal, correct it, and save; the entry is stored as modified so you can see it was human-tuned.
- Reject - the pair is discarded and will not be suggested again.
- Undo - auto-approved entries can be pulled back out of the knowledge base at any time, removing the entry and its search index together.
Who can review
Review actions are staff-only and verified at runtime - a regular member pressing the buttons gets a polite refusal. That keeps the knowledge base a staff-curated space even in busy servers.
Where the queue comes from
Atlas learns from eligible staff-answered tickets. Confident entries can go live automatically, while uncertain entries wait for review. Ask me first holds every new entry for approval.