TicketCord help center for setup, billing, and AI questions.
Search the help articles, browse by category, or reach a human in one click.
Popular · · ·
Suggested starting points
Discord privileged intent reviews
Discord now reviews privileged-intent access for larger apps. Learn what changed and how it affects TicketCord custom bots over 10,000 reachable users.
Train Atlas on your knowledge base
Set up sources, keep answers accurate, and securely connect Claude Code or Codex to search and manage your TicketCord knowledge base.
Reply from the dashboard inbox
Discord works for chatting. The dashboard works for actually triaging and resolving. Here’s how to use it - without the customer noticing.
Set up auto-routing by topic
Send refund tickets to billing, bug reports to engineering, and the rest to general support - automatically, based on what the customer actually wrote.
Change your plan or cancel
Plan changes, prorated billing, the EU withdrawal waiver, and what happens to your data after you cancel.
Autonomous learning from resolved tickets
When learning is enabled, Atlas extracts Q&A from eligible resolved tickets, auto-approves high-confidence answers, and queues uncertain ones for staff review.
Pick where to dig in
Getting started
Everything you need to configure a working ticket system on a new Discord server.
5 articles
Configuration
Tune TicketCord to your team. Categories, panels, embeds, knowledge base, business hours, and analytics.
4 articles
Atlas AI
Set up Atlas AI answers: knowledge-base sources, source citations, and autonomous learning from resolved tickets.
3 articles
Workflows
How tickets actually move through TicketCord - routing rules, handoffs, internal notes, and the dashboard inbox.
5 articles
Security & billing
How we handle your data, how plan changes work, and the answers we get asked most often about both.
4 articles