What we are building next.

Coming up next.

• Public help center for your server

  Publish a help center for your community: searchable articles on a public page, suggested to members before they open a ticket, and used by Atlas to answer. Solved questions from your help channels can become articles, so fewer people need to open a ticket.

  Knowledge baseNew

• Email inbox: answer support email as tickets

  Connect your Google Workspace support mailbox so every email becomes a ticket. Your team replies from TicketCord, and customers get the answer by email from your own address, in the same email thread. Other email providers will follow later.

  IntegrationsNew

Being built right now.

• Atlas actions

  Let Atlas do things for your members, not just answer them. Connect your own systems once, and Atlas can check an order, give a role or look up an account inside the ticket, with staff approval when you want it.

  Atlas AINew

Finished in the last 30 days.

• Test Atlas before turning it on

  Try Atlas safely before it talks to your members. Ask it test questions in the dashboard and see the answer with its sources, or replay your recent tickets to see what Atlas would have answered, then turn it on when you are happy.

  Atlas AINewShipped Oct 30

• Priority support for VIP roles

  Give members with chosen roles, such as Patreon supporters, boosters or VIPs, priority support. Their tickets automatically get a higher priority and a faster reply target, so your team sees them first.

  Discord botNewShipped Oct 30

• Ask AI on the website

  A chat on ticketcord.com that answers questions from our documentation and points you to the right page, like Ask AI in the docs.

  WebsiteNewShipped Oct 30

• Member profiles and staff handling time

  Open any member to see every ticket they have opened, their ratings, notes and custom details like an order ID. Plus handling time per staff member: how long your team actually spends on each ticket, not just how fast they reply.

  AnalyticsNewShipped Oct 29

• Open a ticket from any message

  Staff can right-click any message in your server and turn it into a private ticket with that member. The original message is copied into the ticket, so a question asked in a public channel moves somewhere private in one click.

  Discord botNewShipped Oct 29

• AI review of every ticket

  Atlas reviews every closed ticket and scores how your team handled it: whether the answer was correct, the tone, and whether the problem was really solved. See trends per staff member, and the tickets worth a closer look, without reading every conversation yourself.

  Atlas AINewShipped Oct 29