Configuration

Tune TicketCord to your team. Categories, panels, embeds, knowledge base, business hours, and analytics.

Customize the embed designer

Everything you can change on a ticket panel - embed fields, buttons, dropdowns, the modal that pops up before a ticket opens, and how it all fits together.

Set business hours and SLAs

Stop Atlas from promising replies your team can’t make, alert the right people when an SLA is about to breach, and decide what happens when a ticket lands at 3 a.m.

Welcome messages and canned responses

Two related tools - the embed that posts when a ticket opens, and the snippets staff can drop in by shortcut. Both let you stop typing the same thing twice.

Set up analytics dashboards

What TicketCord measures, where the numbers come from, and how to pick a time range that tells you something useful.