Reply from the dashboard inbox

Where it lives

From the dashboard, click Tickets in the left rail. You’ll see every open ticket on the bots and servers your account has access to, with the most recent at the top. Pick a ticket to open the detail view.

The ticket detail view

Each ticket has four tabs across the top:

• Transcript - the live message history. Reply from here; whatever you send is posted into the ticket channel as the bot, so the customer just sees a normal message from your support bot.
• Notes - internal notes only staff can see. They never reach Discord. See Internal notes.
• Approval - when Atlas drafts a reply but waits for a human to send it, this is where you read and approve (or rewrite) the draft.
• Sentiment - how the conversation has been trending. Useful for triaging a queue when you can’t read every transcript.

Claiming a ticket

Hit Claim in the action bar. Claiming marks the ticket as yours - other staff can still read it, but the ticket shows your avatar so nobody else jumps in by accident. Click Unclaim if you need to hand it back to the queue.

Replying

Type your reply in the transcript’s composer and send. The message posts into the original Discord ticket channel as the bot. Customers don’t see a separate “dashboard” surface - to them, every reply just looks like the bot answering in the channel where they opened the ticket.

Closing a ticket

Use the Close action. You can attach an optional reason - useful for your own records and for analytics - and the ticket channel either gets moved to your closed category or deleted, depending on how you configured it.

Keyboard shortcuts

A few work dashboard-wide: Ctrl / ⌘+K opens the command palette, ? lists every shortcut, and g then t jumps straight to Tickets. Bulk selection is button-driven: turn on Select mode, tick the checkbox in the list header to select everything on the page, then choose Done selecting to leave. Per-action keystrokes (claim, reply, close) aren't bound yet, use the buttons.