What you get
- 1 custom bot
- Unlimited tickets
- Up to 90 days of closed-ticket content retention
- 2 custom embeds
- Community support
Simple plans for every community.
Four plans, flat account-level billing, and no per-seat or per-ticket fee. Run multiple custom bots from one subscription as your support operation grows.
No card required. After 14 days the account moves to Free, which shows TicketCord branding, unless you pick a plan. Basic and up remove the branding.
What you get
- 3 custom bots
- Remove TicketCord branding
- 90, 180, 365-day, or manual retention
- Analytics and auto-close
- 25 canned responses
Pro
Popular€5.75/month
Billed €68.99 yearly · save €14.89
Autonomous answers and learning, with human handoff.
Get ProWhat you get
- 3 custom bots
- 10M AI tokens each month
- 2 knowledge-base sources, up to 100 pages per website source
- Atlas answers members and hands over to staff
- Learns from tickets your team solves
About 710 knowledge-base answers per month
Enterprise
€10.75/month
Billed €128.99 yearly · save €26.89
More bots, automation, and control.
Get EnterpriseIncludes
- 6 custom bots
- 30M AI tokens each month
- 15 knowledge-base sources, up to 500 pages per website source
- Business hours and SLA management
- 20 webhooks per server
About 2,100 knowledge-base answers per month
Estimates vary depending on how many AI features you use.
Not sure which plan fits?
Compare bot limits, retention, AI, knowledge base, and operations features side by side.
14-day free trial for new accounts · flat account-level billing · cancel anytime
Plan details
Compare what is included in each plan.
Availability follows the current entitlement configuration. Retention refers to closed-ticket content.
Feature
Free
Basic
ProPopular
Enterprise
Account and retentionCustom bots per account
Free1
Basic3
Pro3
Enterprise6
Account and retentionCustom bots per account
1
3
3
6
Tickets
FreeUnlimited
BasicUnlimited
ProUnlimited
EnterpriseUnlimited
Tickets
Unlimited
Unlimited
Unlimited
Unlimited
Closed-ticket content retention
FreeUp to 90 days
Basic90 / 180 / 365 / manual
Pro90 / 180 / 365 / manual
Enterprise90 / 180 / 365 / manual
Closed-ticket content retention
Up to 90 days
90 / 180 / 365 / manual
90 / 180 / 365 / manual
90 / 180 / 365 / manual
Remove TicketCord branding
FreeNot included
Basic
Pro
Enterprise
Remove TicketCord branding
Not included
Custom footer text
FreeNot included
BasicNot included
ProNot included
Enterprise
Custom footer text
Not included
Not included
Not included
Customize TicketCord's messages and buttons
FreeModMail greeting and goodbye
Basic
Pro
Enterprise
Customize TicketCord's messages and buttons
ModMail greeting and goodbye
AI and knowledgeAtlas AI assistant
FreeNot included
BasicNot included
Pro
Enterprise
AI and knowledgeAtlas AI assistant
Not included
Not included
AI tokens each month
FreeNot included
BasicNot included
Pro10M
Enterprise30M
AI tokens each month
Not included
Not included
10M
30M
Knowledge-base sources and website crawl limit
FreeNot included
BasicNot included
Pro2 sources; 100 pages/source
Enterprise15 sources; 500 pages/source
Knowledge-base sources and website crawl limit
Not included
Not included
2 sources; 100 pages/source
15 sources; 500 pages/source
AI priority and duplicate detection
FreeNot included
BasicNot included
Pro
Enterprise
AI priority and duplicate detection
Not included
Not included
Smart auto-routing
FreeNot included
BasicNot included
ProNot included
Enterprise
Smart auto-routing
Not included
Not included
Not included
OperationsStats dashboard, /stats, and /staff-stats
FreeNot included
Basic
Pro
Enterprise
OperationsStats dashboard, /stats, and /staff-stats
Not included
Auto-close inactive tickets
FreeNot included
Basic
Pro
Enterprise
Auto-close inactive tickets
Not included
Canned responses (/reply)
FreeNot included
Basic25
Pro25
EnterpriseUnlimited
Canned responses (/reply)
Not included
25
25
Unlimited
Business hours and SLA management
FreeNot included
BasicNot included
ProNot included
Enterprise
Business hours and SLA management
Not included
Not included
Not included
Approval workflows
FreeNot included
BasicNot included
ProNot included
Enterprise
Approval workflows
Not included
Not included
Not included
Webhooks
FreeNot included
BasicNot included
ProNot included
Enterprise20 per server
Webhooks
Not included
Not included
Not included
20 per server
Pricing FAQ
Questions about plans and billing.
TicketCord uses flat account-level subscriptions. Your plan controls the number of custom bots on the account: 1 on Free, 3 on Basic, 3 on Pro, and 6 on Enterprise. It is not billed per server, ticket, or staff seat.