Free
€0
Free with no end date
For one bot and a small support operation.
What you get
- 1 custom bot
- Unlimited tickets
- 90-day closed-ticket content retention
- 1 custom embed
- Community support
Simple plans for every community.
Four plans, flat account-level billing, and no per-seat or per-ticket fee. Run multiple custom bots from one subscription as your support operation grows.
Basic
€2.92/month
Billed €34.99 yearly · save €7.01
Customization and operations without AI.
What you get
- 3 custom bots
- Remove TicketCord branding
- 90, 180, 365-day, or manual retention
- Analytics and auto-close
- 25 canned responses
Pro
Popular€5.75/month
Billed €68.99 yearly · save €14.89
AI-assisted support with human handoff.
What you get
- 3 custom bots
- 10M AI tokens each month
- 2 knowledge-base sources
- Priority and duplicate detection
- AI-assisted triage
Enterprise
€10.75/month
Billed €128.99 yearly · save €26.89
More bots, automation, and control.
Includes
- 6 custom bots
- 30M AI tokens each month
- 15 knowledge-base sources
- Business hours and SLA management
- 20 webhooks per guild
Not sure which plan fits?
Compare bot limits, retention, AI, knowledge base, and operations features side by side.
7-day trial on Basic, Pro, and Enterprise · flat account-level billing · cancel anytime
Plan details
Compare what is included in each plan.
Availability follows the current entitlement configuration. Retention refers to closed-ticket content.
Feature
Free
Basic
ProPopular
Enterprise
Account and retentionCustom bots per account
Free1
Basic3
Pro3
Enterprise6
Account and retentionCustom bots per account
1
3
3
6
Tickets
FreeUnlimited
BasicUnlimited
ProUnlimited
EnterpriseUnlimited
Tickets
Unlimited
Unlimited
Unlimited
Unlimited
Closed-ticket content retention
Free90 days
Basic90 / 180 / 365 / manual
Pro90 / 180 / 365 / manual
Enterprise90 / 180 / 365 / manual
Closed-ticket content retention
90 days
90 / 180 / 365 / manual
90 / 180 / 365 / manual
90 / 180 / 365 / manual
Remove TicketCord branding
FreeNot included
Basic
Pro
Enterprise
Remove TicketCord branding
Not included
Custom footer text
FreeNot included
BasicNot included
ProNot included
Enterprise
Custom footer text
Not included
Not included
Not included
AI and knowledgeAtlas AI assistant
FreeNot included
BasicNot included
Pro
Enterprise
AI and knowledgeAtlas AI assistant
Not included
Not included
AI tokens each month
FreeNot included
BasicNot included
Pro10M
Enterprise30M
AI tokens each month
Not included
Not included
10M
30M
Knowledge-base sources
FreeNot included
BasicNot included
Pro2
Enterprise15
Knowledge-base sources
Not included
Not included
2
15
AI priority and duplicate detection
FreeNot included
BasicNot included
Pro
Enterprise
AI priority and duplicate detection
Not included
Not included
Smart auto-routing
FreeNot included
BasicNot included
ProNot included
Enterprise
Smart auto-routing
Not included
Not included
Not included
OperationsAnalytics dashboard
FreeNot included
Basic
Pro
Enterprise
OperationsAnalytics dashboard
Not included
Auto-close inactive tickets
FreeNot included
Basic
Pro
Enterprise
Auto-close inactive tickets
Not included
Business hours and SLA management
FreeNot included
BasicNot included
ProNot included
Enterprise
Business hours and SLA management
Not included
Not included
Not included
Approval workflows
FreeNot included
BasicNot included
ProNot included
Enterprise
Approval workflows
Not included
Not included
Not included
Webhooks
FreeNot included
BasicNot included
ProNot included
Enterprise20 per guild
Webhooks
Not included
Not included
Not included
20 per guild
Pricing FAQ
Questions about plans and billing.
TicketCord uses flat account-level subscriptions. Your plan controls the number of custom bots on the account: 1 on Free, 3 on Basic, 3 on Pro, and 6 on Enterprise. It is not billed per server, ticket, or staff seat.