Free
Core ticketing, one custom bot, unlimited tickets, one custom embed, and required TicketCord branding.
Discord support with clear handoff.
Custom bots, ticket operations, and optional AI in one platform. Feature availability is plan-based, so teams can start with core ticketing and add AI or enterprise workflows when needed.
AI and knowledge
Ground answers, then hand off with context.
Atlas AI
Available on Pro and Enterprise, with monthly token allowances tied to the plan.
Knowledge-base sources
Use up to 2 sources on Pro or 15 on Enterprise to ground assistance. Each website source supports up to 100 pages on Pro or 500 on Enterprise.
Confidence-aware workflows
Priority and duplicate detection are on Pro and Enterprise; smart auto-routing is Enterprise.
Human support
Keep staff in control of the conversation.
Operations and trust
Run several bots from one account.
Account-level bot limits
Free includes 1 bot, Basic and Pro include 3, and Enterprise includes 6.
Retention controls
Free retains closed-ticket content for 90 days; paid plans add 180-day, 365-day, and manual options.
19 bot interface languages
The bot interface is available in 19 languages. Website language coverage is separate.
Basic and Pro
Both include three custom bots, analytics, auto-close, branding controls, and flexible retention. Pro adds AI and knowledge-base sources.
Enterprise
Six custom bots plus larger AI allowances, up to 500 pages per website source, business hours, SLA management, approvals, unlimited canned responses, and webhooks.