An AI Discord ticket bot that drafts in your team's voice.
A dedicated Discord ticket bot with AI drafting grounded in your knowledge base and human escalation, in Discord or your web inbox. Encrypted credentials, configurable retention, and no data sales.
Support isn't just about tickets. It's about answers.
TicketCord brings AI assistance , autonomous learning and a shared inbox together in one place.
It drafts in your tone, cites your sources, and knows when to hand a conversation to a human.
Because your community deserves answers, not queues.
Grounded drafts, in your tone.
Atlas drafts in your configured tone using conversation context and approved knowledge-base material. Staff can review and correct the result.
Learn about AI assistanceDiscord, dashboard - same ticket.
Staff can answer inside Discord like always, or use the dashboard for a focused inbox view with notes, attachments, and ticket history.
Inbox view across every server
Staff pings on escalation in Discord
Configurable closed-ticket retention
InboxResolved tickets can teach Atlas.
When learning is enabled, Atlas can extract Q&A from eligible resolved support threads, auto-approve high-confidence answers, and send uncertain ones to staff review before they become searchable.
Learns from resolved support threads
Auto-approves high-confidence Q&A
Review, edit, reject, or undo from Discord
Feed it what you already have.
Point TicketCord at your help docs, your website, and your Discord channels. It crawls them into one knowledge base, and every AI answer can cite exactly where it came from.
See how the knowledge base worksQuiet, careful, and built to be trusted.
TicketCord protects credentials, supports configurable retention, and documents how optional AI processing works.
Read how we handle your dataEncrypted by default
Your bot token and secrets are locked before they touch the database, and never written to our logs.
Documented data handling
Retention, deletion, and optional AI processing are explained in our privacy policy.
We never sell your data
No advertisers. No resold tickets. We don’t use your conversations to train public AI models.
We tell you what we did
A clear audit log of dashboard actions, so we can answer questions when something looks odd.