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TicketCord

What we shipped, when.

The most recent TicketCord releases - what changed, why it matters, and what to expect next time you log in.

August 1, 2026

v2.70.2

Feature

Knowledge Base

Fixed
  • Fixed an issue that prevented AI clients like Claude Code from connecting to the TicketCord MCP server.

Onboarding

New
  • New setup now requires you to post your ticket panel, opens its exact Discord message in the desktop app when available, and confirms a real test ticket before onboarding finishes.
  • After setup, a getting-started checklist and first-ticket guide help you test the close flow and bring in your first member ticket.

Marketing

Improved
  • The homepage now introduces TicketCord MCP with a direct setup guide, while the active annual-plan sale stays visible in a slim animated banner above the navigation.

Emails

Improved
  • Billing, sign-in, bot inactivity, and analytics report emails now use a cleaner, more minimal design with less repeated branding and more direct actions.

July 31, 2026

v2.69.0

Feature

Interface

Fixed
  • Buttons now wrap long translated labels instead of clipping nearby controls across the dashboard and public pages.

Embeds

Fixed
  • Buttons and dropdown options set to No action now explain why no ticket was opened and link directly to the correct Embed Designer entry, where owners and administrators can configure ticket creation without reposting the panel.

Knowledge Base

New
  • TicketCord owners can now connect Claude Code or Codex to search and manage their Knowledge Bases, including settings, sources, indexing, and entries.

August 1, 2026

v2.68.9

Improvement

Dashboard

Improved
  • Incomplete server setup now stays saved when you refresh or return later.
  • AI can now suggest configuration when you add another server from the dashboard, while keeping your existing selections.

July 30, 2026

v2.68.7

Improvement

Tickets

Fixed
  • Pinned tickets now keep their pin marker when they close after the ticket creator leaves, and clearly explain when automatic deletion was skipped because the ticket is pinned.

July 29, 2026

v2.68.6

Improvement

Marketing

Improved
  • Product and Resources now share one smooth, directional navigation menu transition, with product cards highlighted only on hover.
  • Pricing cards now use cleaner responsive spacing, no separator lines, and compact annual discount badges beside plan names.

July 28, 2026

v2.68.5

Improvement

Tickets

Fixed
  • Staff ping notifications now mention every configured staff role instead of only the first.

July 26, 2026

v2.68.4

Improvement

Embeds

Fixed
  • Application tickets now use the selected welcome message design instead of falling back to the default message.
  • Application ticket buttons now stay active through form submission instead of being mistaken for deleted embeds.

July 25, 2026

v2.68.2

Improvement

ModMail

Fixed
  • A batch of ModMail reliability improvements covering message edits, deletions, attachments, and very long messages.

July 23, 2026

v2.68.1

Improvement

Embeds

Fixed
  • Free users can now import a shared embed directly from the empty state, using their single available embed slot without creating a placeholder first.

July 17, 2026

v2.68.0

Feature

AI & Knowledge Base

New
  • Autonomous learning now merges overlapping knowledge instead of piling up near-duplicate Q&As: exact repeats refresh the existing entry, extra staff detail is folded into the answer it belongs to, and outdated facts (like old pricing) are replaced when staff share newer information in tickets.
  • Automatic updates only ever touch entries the AI learned on its own. Anything staff created, approved, or edited becomes a review proposal instead, and every automatic update posts a notification with an Undo button that restores the previous answer.
  • New Ticket Learning settings let you toggle smart merge & dedup, control automatic updates and their daily limit, and enable periodic consolidation that merges existing duplicate Q&As on a weekly, biweekly, or monthly schedule.
  • The Q&A page now shows which entries were updated by learning, including a revision history, and highlights pending update proposals with the proposed answer.

Tickets

Improved
  • Ticket close notices now show who closed the ticket without pinging them, and close/delete status messages take up less space.

142 older releases archived

We only keep the last 10 releases on this page to keep it readable. Older entries pre-date our current product direction and aren’t publicly retained.