Skip to content
TicketCord

What we shipped, when.

The most recent TicketCord releases - what changed, why it matters, and what to expect next time you log in.

September 8, 2026

v2.76.13

Improvement

Knowledge Base

Improved
  • Autonomous learning compares staff resolutions with existing answers and documentation, keeping useful additions and proposing updates to older answers.
  • Knowledge Base answers better preserve multilingual text, error codes, and detailed troubleshooting steps.
  • Manual training resumes interrupted work without skipping tickets or saving partial answer batches.

September 7, 2026

v2.76.12

Performance

Designer Assistant

Improved
  • Recover automatically from empty assistant replies and temporary errors without repeating applied edits.
  • Follow assistant progress with live status, the latest edit, elapsed time, and an applied-change count.
  • Faster AI assistant responses for everyday embed edits.
  • Turn dropdown options into section buttons while keeping their emojis, forms, and ticket settings.
  • Use the assistant to edit layouts, images, menus, files, and ticket settings, with more time for complex requests.

September 6, 2026

v2.76.8

Improvement

Tone Detection

Improved
  • Tone Detection now uses form answers and recent ticket replies, so staff alerts can reflect customer frustration even before an extra message is sent.

Ghost Writer

Improved
  • Ghost Writer now uses ticket subjects, form answers, and welcome messages to find relevant knowledge and draft staff replies, including tickets with no extra customer message.

AI Triage Card

Improved
  • AI Triage Cards now use form answers and welcome message context, so staff can get a ticket overview without waiting for an extra customer message.

AI Priority Detection

Improved
  • Smart Priority Detection now uses form answers and recent ticket replies, including staff replies, so tickets can get a priority without an extra customer message.

Forms

Improved
  • Add file-upload questions to forms and applications with the designer assistant while keeping existing question settings intact.

September 5, 2026

v2.76.3

Improvement

ModMail

Fixed
  • Saved supervisor roles for ModMail reminders can now be removed or replaced on the Free plan.

Message Designer

Improved
  • Set exact colors for panels and welcome messages by typing or pasting a hex code directly into the color picker.

September 4, 2026

v2.76.1

Feature

SLA Analytics

New
  • Analytics now ranks staff by first-response SLA misses across 7, 30, and 90 day views, with links to the affected tickets. Only breaches recorded after staff attribution is enabled are included.

Applications

New
  • Application forms now support text questions, single-choice questions, and file uploads. Responses and uploaded files are shown in the ticket for staff review.
  • Staff can accept or deny applications from the ticket, include a denial reason, and optionally grant selected Discord roles when an application is accepted.

Welcome Messages

Improved
  • Welcome message designs now include account age, server join time, display name, username, user and server IDs, server name, and role names. Variables insert at the last text cursor and preview their Discord output while keeping the reusable token in the saved design. Role lists never ping server roles.

September 3, 2026

v2.75.1

Improvement

SLA Tracking

Fixed
  • The SLA notification target formerly labelled "First responder" is now called "Ticket claimer". The name matches what it always did: SLA warnings and breaches ping whoever currently has the ticket claimed.

September 2, 2026

v2.75.0

Feature

Staff Commands

New
  • New /claims command: staff can see every ticket they have claimed in one private list, sort it by oldest claim, newest claim, priority, or longest wait, switch between open and closed tickets, and jump straight to any ticket. Add a user to see another staff member's claims.
  • When the AI triage card is on, /claims shows a one-line summary and urgency under each ticket. Servers whose plan includes the triage card but have it switched off get a direct link to turn it on.

Duplicate Detection

Improved
  • Duplicate detection now compares the ticket subject, the customer's messages, and welcome or form context. It tells staff whether tickets are repeats or related reports, with confidence and jump links.

Auto Route

Improved
  • Auto Route now evaluates form submissions as soon as a ticket is created and keeps the subject, form answers, welcome context, and latest messages together when choosing a destination.

ModMail

Fixed
  • New ModMail conversations now move into the configured Needs Response section after the first DM, even when the bot posts its control message.

Claim Mode

Fixed
  • Unclaiming a ticket in Claim Mode now restores exactly who could see the channel before the claim, including staff roles limited to that ticket type and members added by hand.
  • If Claim Mode cannot restrict or restore a channel, the bot now posts a notice in the ticket and retries on the next claim and unclaim instead of failing silently.

September 1, 2026

v2.74.10

Improvement

Knowledge Base

Improved
  • New servers now start with Atlas's strongest answer settings already on. Best Match Boost, source details, confidence scores, and answer voting no longer have to be found and switched on by hand. Servers that already chose their own settings keep them.
  • The maximum sources per answer setting is now used in full. If you set 10 sources, Atlas now writes its answer from all 10 instead of stopping at 8.
  • Atlas now returns after an escalation on the intended 7 day schedule when no duration was ever picked. Choosing permanent still keeps Atlas quiet until staff take over.
  • Atlas now cancels its delayed reply when a staff member answers first, which is what the setting always described.
  • The Source Safety setting now explains that it keeps Atlas from inventing answers, so it is clearer what you lose by turning it off.

August 31, 2026

v2.74.9

Improvement

SLA Management

Improved
  • Notices for met SLA targets are now optional and off by default. Turn on "Notify when targets are met" in SLA settings if you want them. Warnings and breaches are unaffected.

Knowledge Base

Improved
  • Multi-page website crawls no longer stop at the first page on sites served through Cloudflare. Linked pages are discovered again and indexed up to your page limit.
  • Website sources that start at a subpage, such as a documentation space under /start, now use the site's llms.txt page list when one exists, so every page in that section is indexed.
  • The Atlas product profile now accepts up to 50 product or service names, up from 20.

August 30, 2026

v2.74.8

Improvement

SLA Management

Fixed
  • SLA breach alerts are now sent once per breach. Previously the same alert could repeat every few minutes, and could keep repeating after the ticket was closed.
  • Tickets can now be moved to the top of their category when the first-response SLA warning is reached, with a clear marker in the channel name.

Dashboard

Improved
  • Channel pickers now explain what to do when Discord permission changes take a few minutes to appear.

Bots

Fixed
  • Deleting a bot whose Discord application was already removed now completes instead of leaving the bot stuck and labelled as banned.
  • If a bot deletion does not finish, the bot now shows as "Deletion incomplete" with a "Delete again" button, and it no longer counts toward your plan's bot limit.

Tickets

Fixed
  • Closing a pinned ticket now respects the auto-delete setting. Pinning still exempts a ticket from automatic closing, but once staff or the ticket opener close it, the channel is deleted like any other ticket.

178 older releases archived

We only keep the last 10 releases on this page to keep it readable. Older entries pre-date our current product direction and aren’t publicly retained.