Help center
Security & billing
How we handle your data, how plan changes work, and the answers we get asked most often about both.
Change your plan or cancel
Plan changes, prorated billing, the EU withdrawal waiver, and what happens to your data after you cancel.
How bot tokens are stored
The exact mechanics - what algorithm, where the key lives, who can decrypt, and what else gets the same treatment.
Request your data export
What we can hand over, how to ask for it, and how long we typically take.
Delete your account
What to do, what gets deleted, what we keep for legal reasons, and how to back things up first.