Account Settings
Where to change the dashboard theme and language, manage your plan and billing, and exercise your data rights
TicketCord has no separate settings page. Account-level options live in three places: the account menu at the bottom of the sidebar (theme, language, plan and billing, sign out), the language switcher in the top bar, and the Help page for your data rights. Everything about a bot or a server is configured elsewhere; see Dashboard Overview. This page is for anyone who signs in to the dashboard.
Appearance
Open the account menu (your name at the bottom of the sidebar) and pick one of the three options under Appearance:
| Option | Behaviour |
|---|---|
| Light | Always light |
| Dark | Always dark |
| System | Follows your operating system setting |
The active option is marked with a dot. The choice is saved in your browser, so set it again on another device.
Language
Use the language switcher in the top bar, or Language in the account menu (on phones, the language is in the menu behind More). The dashboard is available in 12 languages: English, Čeština, Deutsch, Nederlands, Español, Français, Italiano, 日本語, Polski, Português, Русский, and Türkçe. The choice is remembered in your browser and cookie, and applies only to the dashboard.
The language your bot uses in Discord is a per-server setting under General → Bot language and supports 19 languages: Arabic, Chinese (Simplified and Traditional), Czech, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, and Vietnamese. Changing the dashboard language does not change the bot's language, and vice versa.
Profile
Your name, avatar, and email come from your Discord account. They are shown in the account menu and cannot be edited in TicketCord; change them in Discord and sign in again.
Plan & billing
Plan & billing at the bottom of the sidebar (also in the account menu) shows Your plan, Change your plan, gift cards, and Payment history. Manage subscription opens the billing portal where you update the payment method, download invoices, and cancel. See Manage Subscription and Invoices.
Go to Plan & billingNotifications
The bell in the top bar collects dashboard notifications. There are no per-user notification preferences to configure.
Your data
Help at the bottom of the sidebar has a Your data rights section listing the rights to see, export, correct, and delete your personal data, with an email button that pre-fills a request with GDPR in the subject line.
- Export: email hi@ticketcord.com with
GDPRin the subject. See Data Export. - Delete account: also by email; completed within two business days and permanent. See Delete your account.
- Privacy policy: ticketcord.com/privacy.
When a material privacy-policy update goes live, existing accounts receive a notice in a dialog on desktop or a bottom drawer on phones. Read policy, Got it, or closing the notice dismisses it for your account across devices. This records that the notice was dismissed; it is not consent to the policy. Accounts created after the update do not receive this notice.
Signing out
Choose Sign out in the account menu and click Confirm sign out. This ends the dashboard session in that browser only; bots keep running.
Getting help
Help at the bottom of the sidebar has Email us (a pre-filled message with your account email and plan) and Join Discord. Email response times shown on the page are "as soon as we can" on Free, within 24 hours on Basic and Pro, and within 12 hours on Enterprise.
Limits and gotchas
- Theme and dashboard language are stored per browser, not on your account.
- There is no password to change; sign-in is always through Discord.
- Account deletion and data export are handled by email, not by a button.
Troubleshooting
| Symptom | Cause | Fix |
|---|---|---|
| The theme resets on another computer | Appearance is saved per browser | Set it again there |
| The dashboard language changed after clearing cookies | Language is stored in the browser | Pick it again in the top bar or the account menu |
| Your name or avatar is outdated | TicketCord reads them from Discord at sign-in | Update them in Discord, sign out, and sign in again |
| The bot speaks the wrong language in Discord | Bot language is per server | Change it under General → Bot language |
| You cannot find where to delete your account | Deletion is by email | Write to hi@ticketcord.com from your account email |
Common questions
How do I switch to dark mode? Open the account menu at the bottom of the sidebar and choose Dark under Appearance, or System to follow your OS.
How do I change the dashboard language? Use the language switcher in the top bar, or Language in the account menu. Twelve languages are available.
How do I change the language my bot uses in Discord? That is a per-server setting: General → Bot language. Nineteen languages are available.
Can I change my display name or email? Not in TicketCord. They come from Discord. Update them there and sign in again.
Where do I cancel my subscription? Plan & billing, then Manage subscription to open the billing portal. See Manage Subscription.
How do I delete my account? Email hi@ticketcord.com from the address on your account. Deletion is permanent and completed within two business days; export your data first.
Does signing out stop my bots? No. Bots run on TicketCord's servers regardless of whether you are signed in.
Join our Discord server for support
Was this page helpful?
Last updated on