Customize the embed designer
Everything you can change on a ticket panel - embed fields, buttons, dropdowns, the modal that pops up before a ticket opens, and how it all fits together.
Where to find the designer
Open Panels > Ticket panels > New panel. You get a live preview on the right and a form on the left. Saved embeds live per-guild and can be edited or reposted at any time. If you prefer Discord-side, the /embed slash command starts the same flow inside your server - the dashboard still owns the editing.
The embed itself
Every field maps 1:1 to a Discord embed field - what you set is what users see.
- Title & description - Markdown supported in description (bold, links, inline code).
- Color - used for the left border accent.
- Author & footer - author supports text and an optional icon URL; footer supports text only.
- Thumbnail & image - URLs to images hosted anywhere Discord allows.
- Fields - unlimited name / value pairs, each with an inline toggle (Discord lays inline fields out three across).
- Timestamp - auto-render “sent at” in the footer.
Interactive components
Underneath the embed you choose one component layout:
- Buttons - pick a Discord style per button (primary, secondary, success, danger, or a plain link). Optional emoji. Max five per row, three rows.
- Select dropdown - one menu with up to 25 options. Each option has a label, value, optional description, and optional emoji. Set min / max to control how many a user can pick.
- Application form - a multi-button collection where each button maps to its own set of up to five questions. Useful for “Pick what you need help with” panels.
The modal (optional)
A modal pops up before the ticket channel is created, so the customer types their question into a form instead of writing in the channel. Up to five input fields per modal. Each field has:
- Style - single line or multi-line.
- Label, placeholder - what the field says and the greyed-out hint inside it.
- Required toggle, min/max length - basic validation, enforced on submit.
Preview, save, send
- The right-hand preview re-renders on every change so you can iterate without posting.
- Click Save to store the embed against this guild. The name you give it is the key - pick something descriptive.
- Click Send and pick the destination channel. The bot posts the embed and records the message ID, so future edits (click Update) replace the post in place instead of duplicating it.
For the full panel walkthrough, see Create a ticket panel.