Discord ticket message templates you can copy

What a good ticket open message does

The first message in a ticket sets expectations. A good one greets the member by name, confirms what the ticket is about, asks for the details staff need, and says what happens next. It should also remind members never to share passwords or account tokens.

How the variables work

In TicketCord welcome messages, words in braces are replaced when the ticket opens. The templates below use these variables:

• {user} mentions the member who opened the ticket and notifies them.
• {displayName} shows the member's name without a ping. Use it instead of {user} if you do not want to notify them.
• {ticketNumber} is the ticket number with leading zeros. Add the # yourself.
• {description} lists every question the member answered in the form.
• {server} is the server name.

General support

Use this for a catch-all support button.

Hi {user}, thanks for opening ticket #{ticketNumber}.

Tell us what you need help with and include any screenshots or error messages. A staff member will reply here as soon as possible.

Never share your password or account tokens in a ticket.

Billing and payments

Use this for purchase, refund, and subscription questions.

Hi {user}, this is a private billing ticket for {server}.

Please include:
- The email or username used for the purchase
- The date of the payment
- What went wrong

Do not post full card numbers. Staff will never ask for your password.

Bug reports

Use this with a form that asks what happened, so the answers appear in the message.

Thanks for reporting a bug, {user}.

{description}

If you can, add the steps to reproduce it, what you expected, and what happened instead. Screenshots or short videos help a lot.

Ban appeals

Use this with an appeal form so the moderator sees the member's answers at once.

Hi {user}, your appeal is ticket #{ticketNumber}.

{description}

A moderator will review it and reply in this ticket. Please keep the conversation respectful while you wait.

Staff applications

Use this with an application so the answers are ready for review. Applications need Basic or higher.

Thanks for applying to join the {server} team, {user}!

{description}

We review applications in the order they arrive and will reply in this ticket either way.

Partnership requests

Use this for a partnership or collaboration button.

Hi {user}, thanks for your interest in partnering with {server}.

Share a link to your server or project, your audience, and the kind of partnership you have in mind. Our team will get back to you here.

Using a template in TicketCord

Welcome messages work on every plan; applications need Basic or higher. In the dashboard, open Bots, pick your bot and server, and open Messages under Messaging. Create a design, paste a template into a text block, and save. Then choose the design for a ticket type under Automatic messages, When a ticket opens, or give a single button, dropdown option, form, or application its own design in its panel settings.