TicketCord vs Tickety for Discord support.
A source-linked comparison of bot ownership, per-account and per-server billing, AI credits, dashboard replies, and transcript retention. Public listings checked September 23, 2026.
Decision point
TicketCord
Tickety
Bot identity
TicketCordCustomer-created dedicated bots are included across all four plans. Branding removal starts on Basic.
TicketyTickety runs one shared public bot. A Custom Bot add-on runs it under your own Discord application and requires Premium.
Bot identity
Customer-created dedicated bots are included across all four plans. Branding removal starts on Basic.
Tickety runs one shared public bot. A Custom Bot add-on runs it under your own Discord application and requires Premium.
Billing model
TicketCordFlat account-level billing with 1 bot on Free, 3 on Basic, 3 on Pro, and 6 on Enterprise.
TicketyPremium is listed at €5.99 per month or €49.99 per year and activates on one server. The Custom Bot and AI add-ons are priced separately.
Billing model
Flat account-level billing with 1 bot on Free, 3 on Basic, 3 on Pro, and 6 on Enterprise.
Premium is listed at €5.99 per month or €49.99 per year and activates on one server. The Custom Bot and AI add-ons are priced separately.
AI
TicketCordAtlas AI starts on Pro with 10M monthly tokens and 2 knowledge-base sources; Enterprise lists 30M tokens and 15 sources.
TicketyAI runs on purchased credits. FAQ deflection, priority, and summaries use credits; an AI add-on at €3.99 per month with 5,000 credits unlocks detection features on Premium.
AI
Atlas AI starts on Pro with 10M monthly tokens and 2 knowledge-base sources; Enterprise lists 30M tokens and 15 sources.
AI runs on purchased credits. FAQ deflection, priority, and summaries use credits; an AI add-on at €3.99 per month with 5,000 credits unlocks detection features on Premium.
Dashboard replies
TicketCordStaff can reply from the web inbox on every plan, with internal notes and ticket history.
TicketyThe web dashboard lets staff view, claim, and close live tickets; replying from the dashboard requires Premium.
Dashboard replies
Staff can reply from the web inbox on every plan, with internal notes and ticket history.
The web dashboard lets staff view, claim, and close live tickets; replying from the dashboard requires Premium.
Panels and retention
TicketCordTickets are unlimited. Free keeps closed-ticket content for 90 days; paid plans add 180-day, 365-day, and manual options.
TicketyFree lists 25 ticket panels and 3 form questions. Transcripts stay available while Tickety is in the server, then are deleted after about two weeks, or two months if the server had Premium.
Panels and retention
Tickets are unlimited. Free keeps closed-ticket content for 90 days; paid plans add 180-day, 365-day, and manual options.
Free lists 25 ticket panels and 3 form questions. Transcripts stay available while Tickety is in the server, then are deleted after about two weeks, or two months if the server had Premium.
Choose based on the operating model you need
- TicketCord may fit when you want your own bot on every plan, flat account-level pricing across several bots, and AI drafting with human handoff.
- Tickety may fit when a large free tier on a shared bot is enough and AI is only needed as pay-as-you-go credits.
- Compare the total monthly cost for your server count, because Tickety Premium and its add-ons are licensed per server.
Primary sources
Public listings checked September 23, 2026.
Methodology: We checked vendor-owned pricing, product, documentation, and privacy pages on September 23, 2026. Rows include only claims supported by those primary sources.
Limitations: Prices, regional checkout terms, experiments, and plan availability may vary. Verify the live vendor page before buying. This comparison does not claim a universal winner.