TicketCord vs TicketsBot for Discord support.
A source-linked comparison with TicketsBot, the Tickets v2 bot at tickets.bot, covering bot ownership, per-account and per-server billing, panels, knowledge base, and dashboard replies. Tickets v2 is carried forward by the original TicketsBot staff team. Public listings checked September 23, 2026.
Decision point
TicketCord
TicketsBot
Bot identity
TicketCordCustomer-created dedicated bots are included on every plan; branding removal begins on Basic.
TicketsBotA shared bot on Free and Premium. Whitelabel, listed at $6.99 per month, runs the bot with your own name, avatar, and status.
Bot identity
Customer-created dedicated bots are included on every plan; branding removal begins on Basic.
A shared bot on Free and Premium. Whitelabel, listed at $6.99 per month, runs the bot with your own name, avatar, and status.
Billing model
TicketCordFlat account-level billing with 1, 3, 3, or 6 custom bots depending on plan.
TicketsBotPremium is listed at $2.99 per server per month, with discounts for several servers, billed through Patreon.
Billing model
Flat account-level billing with 1, 3, 3, or 6 custom bots depending on plan.
Premium is listed at $2.99 per server per month, with discounts for several servers, billed through Patreon.
Panels and tickets
TicketCordAll plans allow unlimited tickets. Custom embed limits are 2 on Free, 5 on Basic and Pro, and 15 on Enterprise.
TicketsBotFree lists unlimited tickets, forms, claiming, and 3 panels. Premium lists unlimited panels, autoclose, exit surveys, and statistics.
Panels and tickets
All plans allow unlimited tickets. Custom embed limits are 2 on Free, 5 on Basic and Pro, and 15 on Enterprise.
Free lists unlimited tickets, forms, claiming, and 3 panels. Premium lists unlimited panels, autoclose, exit surveys, and statistics.
Knowledge base and AI
TicketCordAtlas answers members automatically, with human handoff and learning from eligible staff-answered tickets. Pro includes 2 knowledge-base sources and Enterprise includes 15.
TicketsBotA help-article knowledge base with 5 articles and 3 categories on Free; Premium removes the limits and suggests articles when a ticket opens. No AI features are listed.
Knowledge base and AI
Atlas answers members automatically, with human handoff and learning from eligible staff-answered tickets. Pro includes 2 knowledge-base sources and Enterprise includes 15.
A help-article knowledge base with 5 articles and 3 categories on Free; Premium removes the limits and suggests articles when a ticket opens. No AI features are listed.
Dashboard and retention
TicketCordStaff can reply from the web inbox on every plan. Free keeps closed-ticket content for 90 days; paid plans add 180-day, 365-day, and manual options.
TicketsBotSending messages from the web dashboard is a Premium feature. Transcripts are kept while the server uses the bot and deleted 30 days after it is removed.
Dashboard and retention
Staff can reply from the web inbox on every plan. Free keeps closed-ticket content for 90 days; paid plans add 180-day, 365-day, and manual options.
Sending messages from the web dashboard is a Premium feature. Transcripts are kept while the server uses the bot and deleted 30 days after it is removed.
Choose based on ownership, scope, and total cost
- TicketCord may fit when one account needs several dedicated bots, web replies on every plan, and optional AI with knowledge-base handoff.
- TicketsBot may fit when a shared bot with unlimited free tickets and low-cost per-server Premium matches the requirement.
- If you mainly want your own bot name and avatar, compare Tickets v2 Whitelabel with the dedicated bots TicketCord includes on every plan.
Primary sources
Public listings checked September 23, 2026.
Methodology: We checked vendor-owned pricing, product, documentation, and privacy pages on September 23, 2026. Rows include only claims supported by those primary sources.
Limitations: Prices, regional checkout terms, experiments, and plan availability may vary. Verify the live vendor page before buying. This comparison does not claim a universal winner.