TicketCord vs Helper.gg for Discord support.
A source-linked comparison of dedicated versus shared bots, custom-bot add-ons, what each vendor documents about AI, and where retention is published. Public listings checked July 18, 2026.
Decision point
TicketCord
Helper.gg
Bot identity
TicketCordCustomer-created dedicated bots are included across all four plans. Branding removal starts on Basic.
Helper.ggHelper.gg runs on a shared bot, with a custom-bot option listed separately as a paid add-on.
Bot identity
Customer-created dedicated bots are included across all four plans. Branding removal starts on Basic.
Helper.gg runs on a shared bot, with a custom-bot option listed separately as a paid add-on.
Billing model
TicketCordFlat account-level billing with 1 bot on Free, 3 on Basic, 3 on Pro, and 6 on Enterprise.
Helper.ggA monthly Premium plan plus an optional custom-bot add-on, so branding is priced on top of the base plan.
Billing model
Flat account-level billing with 1 bot on Free, 3 on Basic, 3 on Pro, and 6 on Enterprise.
A monthly Premium plan plus an optional custom-bot add-on, so branding is priced on top of the base plan.
AI and knowledge base
TicketCordAtlas AI starts on Pro with 10M monthly tokens and 2 knowledge-base sources; Enterprise lists 30M tokens and 15 sources.
Helper.ggAI Replies appears in the public listing, but the grounding sources and review workflow are not publicly explained.
AI and knowledge base
Atlas AI starts on Pro with 10M monthly tokens and 2 knowledge-base sources; Enterprise lists 30M tokens and 15 sources.
AI Replies appears in the public listing, but the grounding sources and review workflow are not publicly explained.
Staff workflow
TicketCordStaff reply in Discord or in the dashboard inbox, and both stay in sync on the same ticket.
Helper.ggStaff handle tickets inside Discord channels. A management dashboard is listed, but live replying from the web was not verified.
Staff workflow
Staff reply in Discord or in the dashboard inbox, and both stay in sync on the same ticket.
Staff handle tickets inside Discord channels. A management dashboard is listed, but live replying from the web was not verified.
Retention and evidence
TicketCordFree uses 90-day closed-ticket retention; paid plans add 180-day, 365-day, and manual options.
Helper.ggA retention window was not publicly documented on the checked source, so confirm it in writing before buying.
Retention and evidence
Free uses 90-day closed-ticket retention; paid plans add 180-day, 365-day, and manual options.
A retention window was not publicly documented on the checked source, so confirm it in writing before buying.
Choose based on the operating model you need
- TicketCord may fit when a dedicated bot, published retention options, and documented AI behaviour are requirements.
- Helper.gg may fit when conventional panel based ticketing on a low monthly price is the priority and branding can be an add-on.
- Ask Helper.gg directly for retention terms and AI grounding details, because neither was published on the source checked here.
Primary sources
Public listings checked July 18, 2026.
Methodology: We checked vendor-owned pricing, product, documentation, and privacy pages on July 18, 2026. Rows include only claims supported by those primary sources.
Limitations: Prices, regional checkout terms, experiments, and plan availability may vary. Verify the live vendor page before buying. This comparison does not claim a universal winner.