TicketCord vs Helper.gg for Discord support.
A source-linked comparison of dedicated versus shared bots, custom-bot add-ons, what each vendor documents about AI, and published retention. Public listings checked September 23, 2026.
Decision point
TicketCord
Helper.gg
Bot identity
TicketCordCustomer-created dedicated bots are included across all four plans. Branding removal starts on Basic.
Helper.ggHelper.gg runs on a shared bot, with a custom-bot option listed separately as a paid add-on.
Bot identity
Customer-created dedicated bots are included across all four plans. Branding removal starts on Basic.
Helper.gg runs on a shared bot, with a custom-bot option listed separately as a paid add-on.
Billing model
TicketCordFlat account-level billing with 1 bot on Free, 3 on Basic, 3 on Pro, and 6 on Enterprise.
Helper.ggPremium is listed at $4.90 per month, and the Supreme custom-bot add-on at $3.90 per month on top of Premium.
Billing model
Flat account-level billing with 1 bot on Free, 3 on Basic, 3 on Pro, and 6 on Enterprise.
Premium is listed at $4.90 per month, and the Supreme custom-bot add-on at $3.90 per month on top of Premium.
AI and knowledge base
TicketCordAtlas AI starts on Pro with 10M monthly tokens and 2 knowledge-base sources; Enterprise lists 30M tokens and 15 sources.
Helper.ggAI Replies appears in the public listing and its privacy policy names OpenAI, but the grounding sources and review workflow are not publicly explained.
AI and knowledge base
Atlas AI starts on Pro with 10M monthly tokens and 2 knowledge-base sources; Enterprise lists 30M tokens and 15 sources.
AI Replies appears in the public listing and its privacy policy names OpenAI, but the grounding sources and review workflow are not publicly explained.
Staff workflow
TicketCordStaff reply in Discord or in the dashboard inbox, and both stay in sync on the same ticket.
Helper.ggStaff can respond to tickets in Discord or from Helper.gg's web panel, which is listed on every plan.
Staff workflow
Staff reply in Discord or in the dashboard inbox, and both stay in sync on the same ticket.
Staff can respond to tickets in Discord or from Helper.gg's web panel, which is listed on every plan.
Retention and evidence
TicketCordFree uses 90-day closed-ticket retention; paid plans add 180-day, 365-day, and manual options.
Helper.ggHelper.gg's terms say message data is deleted automatically after 30 days, and inactive servers may be removed after six months.
Retention and evidence
Free uses 90-day closed-ticket retention; paid plans add 180-day, 365-day, and manual options.
Helper.gg's terms say message data is deleted automatically after 30 days, and inactive servers may be removed after six months.
Choose based on the operating model you need
- TicketCord may fit when a dedicated bot, retention you choose, and documented AI behaviour are requirements.
- Helper.gg may fit when conventional panel based ticketing on a low monthly price is the priority and branding can be an add-on.
- Check whether Helper.gg's 30-day message deletion matches how long you need ticket history, and ask how its AI replies are grounded.
Primary sources
Public listings checked September 23, 2026.
Methodology: We checked vendor-owned pricing, product, documentation, and privacy pages on September 23, 2026. Rows include only claims supported by those primary sources.
Limitations: Prices, regional checkout terms, experiments, and plan availability may vary. Verify the live vendor page before buying. This comparison does not claim a universal winner.