TicketCord vs Discord Tickets for Discord support.
A source-linked comparison of a hosted ticket platform with the open-source Discord Tickets bot, covering deployment, pricing, maintenance, AI, and archive retention. Public listings checked September 23, 2026.
Decision point
TicketCord
Discord Tickets
Deployment model
TicketCordFully hosted: you create the Discord application and TicketCord runs it, with nothing to install or update.
Discord TicketsOpen source under GPL-3.0 and usable three ways: a free branded public bot, a paid managed custom bot, or self-hosting.
Deployment model
Fully hosted: you create the Discord application and TicketCord runs it, with nothing to install or update.
Open source under GPL-3.0 and usable three ways: a free branded public bot, a paid managed custom bot, or self-hosting.
Pricing
TicketCordA Free plan plus Basic at €3.5, Pro at €6.99, and Enterprise at €12.99 per month, billed per account.
Discord TicketsThere is no premium plan. The managed bot is listed from £2 to £3 per month, and self-hosting costs only your own hosting.
Pricing
A Free plan plus Basic at €3.5, Pro at €6.99, and Enterprise at €12.99 per month, billed per account.
There is no premium plan. The managed bot is listed from £2 to £3 per month, and self-hosting costs only your own hosting.
Maintenance
TicketCordNo server, database, or upgrade work on your side.
Discord TicketsSelf-hosting needs Node.js 20 or newer, a database such as MySQL or PostgreSQL, and a forwarded port, and you apply updates yourself.
Maintenance
No server, database, or upgrade work on your side.
Self-hosting needs Node.js 20 or newer, a database such as MySQL or PostgreSQL, and a forwarded port, and you apply updates yourself.
AI and web replies
TicketCordAtlas answers members automatically and learns from eligible staff solutions on Pro and Enterprise. The web inbox lets staff reply into Discord on every plan.
Discord TicketsNo AI features or web replies are documented. Archives are viewed in the Portal, and the transcript command exports a Markdown file.
AI and web replies
Atlas answers members automatically and learns from eligible staff solutions on Pro and Enterprise. The web inbox lets staff reply into Discord on every plan.
No AI features or web replies are documented. Archives are viewed in the Portal, and the transcript command exports a Markdown file.
Archive retention
TicketCordFree keeps closed-ticket content for 90 days; paid plans add 180-day, 365-day, and manual options.
Discord TicketsThe public bot keeps archives for 30 days; self-hosting and the managed Professional plan keep them indefinitely, while managed Basic has archiving turned off.
Archive retention
Free keeps closed-ticket content for 90 days; paid plans add 180-day, 365-day, and manual options.
The public bot keeps archives for 30 days; self-hosting and the managed Professional plan keep them indefinitely, while managed Basic has archiving turned off.
Choose between hosted and self-hosted
- TicketCord may fit when you want a hosted dedicated bot with AI and a web inbox, and no infrastructure to run.
- Discord Tickets may fit when you want open-source code you can audit and host yourself, and you are comfortable running a Node.js service and a database.
- The public Discord Tickets bot is a quick free start; compare its 30-day archive window with your retention needs.
Primary sources
Public listings checked September 23, 2026.
Methodology: We checked vendor-owned pricing, product, documentation, and privacy pages on September 23, 2026. Rows include only claims supported by those primary sources.
Limitations: Prices, regional checkout terms, experiments, and plan availability may vary. Verify the live vendor page before buying. This comparison does not claim a universal winner.