TicketCord vs Discord Tickets for Discord support.
A source-linked comparison of a hosted ticket platform with the open-source Discord Tickets bot, covering deployment, pricing, maintenance, AI, and archive retention. Public listings checked September 23, 2026.
Decision point
TicketCord
Discord Tickets
Deployment model
TicketCordFully hosted: you create the Discord application and TicketCord runs it, with nothing to install or update.
Discord TicketsOpen source under GPL-3.0 and usable three ways: a free branded public bot, a paid managed custom bot, or self-hosting.
Deployment model
Fully hosted: you create the Discord application and TicketCord runs it, with nothing to install or update.
Open source under GPL-3.0 and usable three ways: a free branded public bot, a paid managed custom bot, or self-hosting.
Pricing
TicketCordA Free plan plus Basic at €3.5, Pro at €6.99, and Enterprise at €12.99 per month, billed per account.
Discord TicketsThere is no premium plan. The managed bot is listed from £2 to £3 per month, and self-hosting costs only your own hosting.
Pricing
A Free plan plus Basic at €3.5, Pro at €6.99, and Enterprise at €12.99 per month, billed per account.
There is no premium plan. The managed bot is listed from £2 to £3 per month, and self-hosting costs only your own hosting.
Maintenance
TicketCordNo server, database, or upgrade work on your side.
Discord TicketsSelf-hosting needs Node.js 20 or newer, a database such as MySQL or PostgreSQL, and a forwarded port, and you apply updates yourself.
Maintenance
No server, database, or upgrade work on your side.
Self-hosting needs Node.js 20 or newer, a database such as MySQL or PostgreSQL, and a forwarded port, and you apply updates yourself.
AI and web replies
TicketCordAtlas AI drafting grounded in your knowledge base on Pro and Enterprise, and a web inbox that replies into Discord on every plan.
Discord TicketsNo AI features or web replies are documented. Archives are viewed in the Portal, and the transcript command exports a Markdown file.
AI and web replies
Atlas AI drafting grounded in your knowledge base on Pro and Enterprise, and a web inbox that replies into Discord on every plan.
No AI features or web replies are documented. Archives are viewed in the Portal, and the transcript command exports a Markdown file.
Archive retention
TicketCordFree keeps closed-ticket content for 90 days; paid plans add 180-day, 365-day, and manual options.
Discord TicketsThe public bot keeps archives for 30 days; self-hosting and the managed Professional plan keep them indefinitely, while managed Basic has archiving turned off.
Archive retention
Free keeps closed-ticket content for 90 days; paid plans add 180-day, 365-day, and manual options.
The public bot keeps archives for 30 days; self-hosting and the managed Professional plan keep them indefinitely, while managed Basic has archiving turned off.
Choose between hosted and self-hosted
- TicketCord may fit when you want a hosted dedicated bot with AI and a web inbox, and no infrastructure to run.
- Discord Tickets may fit when you want open-source code you can audit and host yourself, and you are comfortable running a Node.js service and a database.
- The public Discord Tickets bot is a quick free start; compare its 30-day archive window with your retention needs.
Primary sources
Public listings checked September 23, 2026.
Methodology: We checked vendor-owned pricing, product, documentation, and privacy pages on September 23, 2026. Rows include only claims supported by those primary sources.
Limitations: Prices, regional checkout terms, experiments, and plan availability may vary. Verify the live vendor page before buying. This comparison does not claim a universal winner.