Source citations for AI answers
Atlas can attach source links to its answers so members see exactly which approved knowledge-base material an answer came from.
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What source citations are
When Atlas answers from your knowledge base, it attaches source links to the reply - small references pointing at the approved material the answer was drawn from. Members can follow the link to read the original doc, and your staff can see at a glance why Atlas said what it said.
Why grounded answers matter
An answer with a visible source is easy to trust and easy to correct. If a citation points at an outdated page, you fix the page - and every future answer built on it improves too. Citations also make it obvious when Atlas is drawing on your approved content rather than general knowledge.
On by default
Source links are on for every server unless you turn them off. Each answer from your knowledge base shows a Source: line. To hide it, turn off Show sources on the Answer questions in tickets card under AI assistant, Atlas. The setting covers every place Atlas answers.
What members see
Citations render as a compact reference under the answer - enough to verify, not enough to clutter the conversation. Answers that come purely from conversation context (with no knowledge-base match) simply have no citation to show.
Citations pair naturally with knowledge-base sources and with confidence-based handoff: well-sourced answers ship, uncertain ones go to a human.