A cosa stiamo lavorando.

In arrivo.

• Public help center for your server

  Publish a help center for your community: searchable articles on a public page, suggested to members before they open a ticket, and used by Atlas to answer. Solved questions from your help channels can become articles, so fewer people need to open a ticket.

  Knowledge baseNovità

• Email inbox: answer support email as tickets

  Connect your Google Workspace support mailbox so every email becomes a ticket. Your team replies from TicketCord, and customers get the answer by email from your own address, in the same email thread. Other email providers will follow later.

  IntegrazioniNovità

In sviluppo proprio ora.

• Atlas actions

  Let Atlas do things for your members, not just answer them. Connect your own systems once, and Atlas can check an order, give a role or look up an account inside the ticket, with staff approval when you want it.

  Atlas AINovità

Completato negli ultimi 30 giorni.

• FiveM integration

  We are exploring a FiveM integration: see a member's FiveM player, character, job and txAdmin bans right in their ticket, through a small resource you add to your server. RedM may come with it.

  IntegrazioniNovitàUscito il 2 nov

• Roblox, Steam and Minecraft account linking

  See a member's linked Roblox, Steam or Minecraft account right inside their ticket, so your team knows who they are in your game without asking.

  IntegrazioniNovitàUscito il 1 nov

• Test Atlas before turning it on

  Try Atlas safely before it talks to your members. Ask it test questions in the dashboard and see the answer with its sources, or replay your recent tickets to see what Atlas would have answered, then turn it on when you are happy.

  Atlas AINovitàUscito il 30 ott

• Priority support for VIP roles

  Give members with chosen roles, such as Patreon supporters, boosters or VIPs, priority support. Their tickets automatically get a higher priority and a faster reply target, so your team sees them first.

  Bot DiscordNovitàUscito il 30 ott

• Ask AI on the website

  A chat on ticketcord.com that answers questions from our documentation and points you to the right page, like Ask AI in the docs.

  Sito webNovitàUscito il 30 ott

• Member profiles and staff handling time

  Open any member to see every ticket they have opened, their ratings, notes and custom details like an order ID. Plus handling time per staff member: how long your team actually spends on each ticket, not just how fast they reply.

  StatisticheNovitàUscito il 29 ott

• Open a ticket from any message

  Staff can right-click any message in your server and turn it into a private ticket with that member. The original message is copied into the ticket, so a question asked in a public channel moves somewhere private in one click.

  Bot DiscordNovitàUscito il 29 ott

• AI review of every ticket

  Atlas reviews every closed ticket and scores how your team handled it: whether the answer was correct, the tone, and whether the problem was really solved. See trends per staff member, and the tickets worth a closer look, without reading every conversation yourself.

  Atlas AINovitàUscito il 29 ott