Welcome to TicketCord
Documentation for TicketCord, the white-label Discord ticket bot with AI support, a web dashboard, and enterprise workflows
TicketCord runs a Discord ticket bot under your own application, so members see your name and avatar. You configure it from a web dashboard, staff work tickets in Discord with slash commands, and AI features answer common questions from your knowledge base. These docs cover setup, every command and setting, error codes, and billing.
New here? The Quick Start takes you from an empty Developer Portal to a working ticket panel in about ten minutes. Every new account starts a 14-day Enterprise trial with no card required.
Set up
Create the Discord application, connect it, run /setup, post a panel
Developer Portal steps, intents, and the exact permissions the invite requests
Every dashboard setting for staff, structure, closing, automation, and transcripts
Tickets, bots, analytics, and account settings on the web
Use
All 30 slash commands and the Find ticket context menu, with options, permissions, and error codes
Every TC error code, what causes it, and the fix
Reusable replies for /reply
Send ticket events to external systems
AI features
Answer tickets from your docs and past resolutions
Send tickets to the right team
Ask questions about your tickets in the dashboard
Set priority automatically
Translate between members and staff
Spot frustrated or urgent members
Enterprise workflows
Require sign-off for refunds, bans, and exceptions
Track response and resolution targets
Only accept tickets when staff are available
Automatic reports by email
Plans and billing
Free, Basic, Pro, and Enterprise side by side
What the 14-day Enterprise trial includes and what happens after
Quick links
| Resource | Description |
|---|---|
| Dashboard | Sign in and manage your bots |
| Discord Developer Portal | Create your Discord application |
| Changelog | What changed in each release |
| FAQ | Short answers to common questions |
| Migration Guide | Switching from another ticket bot |
Common questions
Is TicketCord a bot I invite, or do I need my own? Your own. You create a Discord application, paste its token into the dashboard, and TicketCord runs it. Members see your bot's name and avatar.
How much does it cost? There is a Free plan with 1 bot and 5 open tickets per member. Paid plans add more bots, embeds, canned responses, AI, and workflows; see Plans for prices.
Do I need to host anything? No. TicketCord hosts and runs the bot. You only supply the token and configure it in the dashboard.
Where do I get help?
Join the support Discord or use the help center. When you report a bot error, include the TC code from its footer.
Join the support Discord and ask the team
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