Keyboard Shortcuts

The dashboard has a small set of keyboard shortcuts: a command palette for jumping to any page, server, bot, or setting, two-key navigation sequences, and editing keys for saving settings, undoing changes in the message designer, and sending replies. They work on every dashboard page for every user and need no setup. Press ? at any time to see the list.

GlobalCopy Anchor Link

Ctrl and ⌘ are interchangeable on every shortcut.

NavigationCopy Anchor Link

Press the two keys one after the other. The second key must follow within one second, otherwise the sequence resets.

EditingCopy Anchor Link

Inside a text field of the designer, Ctrl/⌘ + Z is the browser's own undo for that field.

Command paletteCopy Anchor Link

Ctrl/⌘ + K, or Search settings in the top bar, opens a centered dialog on desktop or a bottom drawer on phones. Both show Search settings. Desktop has a top close button; on phones, swipe down from the top handle or use the pinned Close button at the bottom. Start typing and press Enter to jump. The phone drawer adjusts above the keyboard, and its results scroll inside it. Each word you type must match the start of a word in an entry's name or one of its search words, so analytics still finds Stats and support finds Help. Page entries and their quick aliases:

The palette also lists:

• Settings: inside a server, the eight settings pages appear before you type. From anywhere, type settings to find those pages first, followed by their individual blocks, or search a name such as "Closing tickets", "Transcripts", or "Business hours". Choosing a page or block asks which server to open, even if you are already inside a server (see Links to a setting). Each server tile names its managing bot. With only one eligible server, it opens straight away. The selected server's settings show any plan requirements; Owner only results cannot open staff-only servers.
• Bot profile, once you type (bot owners): Bot profile, Name and picture, Status, Footer, and Disconnect bot. Choosing one asks which of your bots to open; with only one bot, it opens straight away.
• Go to server: your first five servers, or every matching server once you type. Choosing one opens its server home.
• Your bots: each of your bots. Choosing one opens the bot's overview page.

Inside a server, Tickets and Stats open that server's tickets and stats. Search covers the settings pages and their listed blocks, rather than every individual field or nested tab. The palette does not search tickets; use the search box on Tickets for that.

What happens while typingCopy Anchor Link

Shortcuts without a modifier (?, g h, and so on) are ignored while your cursor is in a text field, search box, dropdown, or editor, so typing g into a ticket search never navigates away. Shortcuts with Ctrl or ⌘ still work inside fields, which is what makes Ctrl/⌘ + S and Ctrl/⌘ + Enter usable. To use the other shortcuts, click an empty part of the page first so the cursor leaves the field.

Limits and gotchasCopy Anchor Link

• Sequences cannot be combined with modifiers: Ctrl + g then h does nothing.
• The one-second window for sequences is fixed.
• Navigation sequences ask before leaving a page with unsaved changes, just like clicking a dashboard link. Cancel to keep editing.
• Ctrl/⌘ + S only saves when a page has unsaved changes and its floating save bar is visible. It does nothing while a dialog is open on top of the page.
• Shortcuts cannot be customised or disabled.
• On a Mac the help dialog shows ⌘; elsewhere it shows Ctrl.

TroubleshootingCopy Anchor Link

Common questionsCopy Anchor Link

How do I see all keyboard shortcuts? Press ? anywhere in the dashboard (outside a text field), or choose Keyboard shortcuts in the command palette. The Keyboard shortcuts dialog lists the general and navigation keys.

Is there a shortcut to save my configuration? Yes. Ctrl + S on Windows and Linux or ⌘ S on a Mac saves the pending changes shown in the floating save bar, the same as Save changes.

How do I send a reply from the keyboard? In the ticket reply box, press Ctrl/⌘ + Enter. The same combination adds a staff note in the Notes tab.

Can I search tickets from the command palette? No. The palette jumps to pages, servers, bots, and settings. You can search settings from anywhere in the dashboard; choosing a result asks which server to open when you have more than one eligible server. For tickets, press g then t and use the search box on Tickets.

Why does g then b sometimes not work? The second key must be pressed within one second, and your cursor must not be in a text field. Click an empty part of the page, then try again a little faster.

Can I change or turn off the shortcuts? No. The set is fixed and cannot be customised.