Keyboard Shortcuts
Move around the dashboard, open the command palette, save, and send replies without touching the mouse
The dashboard has a small set of keyboard shortcuts: a command palette for jumping to any page, two-key navigation sequences, and editing keys for saving configuration and sending replies. They work on every dashboard page for every user and need no setup. Press ? at any time to see the list.
Global
| Shortcut | Action |
|---|---|
Ctrl + K (Windows, Linux) or ⌘ K (Mac) | Open the command palette |
? | Show the Keyboard shortcuts help |
Esc | Close the command palette, then the help dialog, then leave the focused text field |
Ctrl and ⌘ are interchangeable on every shortcut.
Navigation
Press the two keys one after the other. The second key must follow within one second, otherwise the sequence resets.
| Shortcut | Goes to |
|---|---|
g then h | Dashboard home |
g then b | Bots |
g then t | Tickets |
g then a | Analytics |
Editing
| Shortcut | Where | Action |
|---|---|---|
Ctrl/⌘ + S | Any server configuration tab with unsaved changes | Saves the pending changes (the same as the Save button in the floating bar) and stops the browser's own Save dialog |
Ctrl/⌘ + Enter | Ticket reply box on the ticket page | Sends the reply |
Ctrl/⌘ + Enter | Staff Notes on the ticket page | Adds the note |
There are no undo or redo shortcuts in the embed designer; use the designer's own controls.
Command palette
Ctrl/⌘ + K opens a search box ("Type a command or search…"). Start typing and press Enter to jump. Entries and their quick aliases:
| Group | Entry | Alias |
|---|---|---|
| Navigation | Dashboard | home |
| Navigation | Servers | servers |
| Navigation | Bots | bots |
| Navigation | Add New Bot | addbot |
| Navigation | Tickets | tickets |
| Navigation | Approvals | approvals |
| Navigation | Escalations | escalations |
| Navigation | Analytics | analytics |
| Navigation | AI Usage | usage |
| Navigation | MCP | mcp |
| Navigation | Billing | billing |
| Navigation | Support | support |
| Help | Keyboard shortcuts | shortcuts |
The palette navigates to pages only. It does not search tickets, servers, or settings; use the search box on Dashboard → Tickets for tickets.
What happens while typing
Shortcuts without a modifier (?, g h, and so on) are ignored while your cursor is in a text field, search box, dropdown, or editor, so typing g into a ticket search never navigates away. Shortcuts with Ctrl or ⌘ still work inside fields, which is what makes Ctrl/⌘ + S and Ctrl/⌘ + Enter usable. Esc in a field simply leaves the field.
Limits and gotchas
- Sequences cannot be combined with modifiers:
Ctrl + gthenhdoes nothing. - The one-second window for sequences is fixed.
Ctrl/⌘ + Sonly saves when a configuration page has unsaved changes and its floating save bar is visible.- Shortcuts cannot be customised or disabled.
- On a Mac the help dialog shows
⌘,⌥, and⇧; elsewhere it showsCtrl,Alt, andShift.
Troubleshooting
| Symptom | Cause | Fix |
|---|---|---|
g then t does nothing | The cursor is in a text field, or more than a second passed between keys | Press Esc to leave the field, then press the two keys quickly |
? types a question mark instead of opening help | You are in a text field | Press Esc first |
Ctrl/⌘ + S opens the browser's Save dialog | You are on a page with no unsaved changes, so no save bar is shown | Nothing to save; the shortcut works once the floating save bar appears |
Ctrl/⌘ + K opens the browser's address bar or search | A browser extension or the browser itself claimed the key first | Click into the page and try again, or check the extension's shortcuts |
| The palette does not find a ticket | The palette only lists pages | Go to Tickets (g then t) and use its search |
Common questions
How do I see all keyboard shortcuts?
Press ? anywhere in the dashboard (outside a text field). The Keyboard shortcuts dialog lists the general and navigation keys.
Is there a shortcut to save my configuration?
Yes. Ctrl + S on Windows and Linux or ⌘ S on a Mac saves the pending changes shown in the floating save bar.
How do I send a reply from the keyboard?
In the ticket reply box, press Ctrl/⌘ + Enter. The same combination adds a staff note in the Notes tab.
Can I search tickets from the command palette?
No. The palette jumps between pages. For tickets, press g then t and use the search box on the Tickets page.
Why does g then b sometimes not work?
The second key must be pressed within one second, and your cursor must not be in a text field. Press Esc, then try again a little faster.
Can I change or turn off the shortcuts? No. The set is fixed and cannot be customised.
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