Utility Commands
Help, on-call availability, user ticket lookup, and ticket feedback
These commands support everyday use of the bot: finding out what is available, coordinating who is on duty, looking up a member's ticket history, and rating closed tickets. /help, /on-call status, and /feedback are the only commands that do not need a staff role.
/help
Show the list of commands and who can use each one.
/helpWho can run it: everyone. Has no options.
What it shows: every command grouped into Ticket Management, Configuration, Analytics & Info, and Utility, with a short description and a label such as Staff, in ticket, Owner only, or Everyone. The list is the same for all members; whether a command works for you depends on your roles and the server's plan.
/on-call
Mark yourself as available to handle tickets, and see who else is.
/on-call toggle
/on-call status| Subcommand | Who can run it | What it does |
|---|---|---|
toggle | Staff | Switches you between on-call and off-call |
status | Everyone | Shows your own status and the active roster |
What status shows: your current status, then the Active Roster with each on-call member and when they joined, and the time the roster was last updated. On-call status is per server; toggling in one server does not affect another.
Errors: TC002 (toggle without a staff role), TC012 (no subcommand given).
Toggle off when you go on break or end your shift so the roster stays accurate for the auto-reminder feature and for colleagues checking coverage.
Find ticket (right-click a user)
Look up a member's open and closed tickets without leaving Discord. This is a context-menu command rather than a slash command.
Right-click the member
In the member list or on one of their messages, right-click their name.
Open Apps
Hover Apps in the menu.
Choose Find ticket
The search runs immediately and the result is shown only to you.
Who can run it: staff. Discord also hides the entry from members without Manage Messages.
What it shows
- Open Tickets with a link to each channel and its current claim
- Closed Tickets, up to the 15 most recent
Tickets whose channels were deleted by hand do not appear, even when the ticket record still exists.
Errors: TC002 (not staff), TC012 (no member selected), TC017 (used in a DM).
/feedback
Rate a closed ticket you opened. This command is for ticket creators, not staff.
/feedback <ticket> <rating> [staff] [comment]| Option | Type | Required | Allowed values |
|---|---|---|---|
ticket | Text (autocomplete) | Yes | One of your own closed tickets that you have not rated yet |
rating | Text (autocomplete) | Yes | 1 to 5 |
staff | Text (autocomplete) | No | The staff member who helped you |
comment | Text | No | Free text about your experience |
Who can run it: the creator of the ticket. Feedback must be enabled for the server in the dashboard.
What happens: the rating and comment are stored against the ticket and credited to the staff member who handled it (naming someone with staff adds them to the credit as well). You see a thank-you confirmation, and the rating appears in the dashboard's feedback and staff performance views and in the logs channel if one is configured.
If the ticket has no autocomplete entries, you have no closed tickets waiting for a rating. Feedback is also collected automatically when a ticket closes if the server has close-DM feedback enabled, so you may have already rated it.
Command tips
Autocomplete. Options marked autocomplete filter as you type. Use the arrow keys and press Enter to pick a value.
Private responses. Errors, confirmations, statistics, AI drafts, and lookups are shown only to you. Cards posted to the ticket channel (claims, notes about added users, close requests) are visible to everyone in the channel.
Rate limits. Discord allows two renames per channel every 10 minutes. Commands that rename channels (/rename, /priority, closing and reopening) return TC001 when the limit is hit; wait 10 to 15 minutes.
Troubleshooting
| Symptom | Cause | Fix |
|---|---|---|
| A command is missing from the list | Discord hides commands you lack the default permission for (/setup, /embed, /auto-close, Find ticket), or the command list is stale | Check your permissions, then press Ctrl+R (Cmd+R on Mac) to reload Discord |
| "This command can only be used in ticket channels" (TC017) | The command was run outside a ticket | Run it inside the ticket channel |
| "Only staff members can use this command" (TC002) | Your role is not selected as a staff role | Ask an administrator to add your role under staff roles in the dashboard |
| "requires the ... plan" (TC014) | The bot owner's plan does not include the feature | The bot owner can upgrade at ticketcord.com/pricing |
| No TC code in the error | The reply did not come from TicketCord | Another bot or script is using the same token; see Troubleshooting |
Common questions
Why does /help list a command I cannot run?
/help shows the same list to everyone. Commands still check your role, Discord permissions, and the server's plan when you run them.
Can non-staff see who is on call?
Yes. /on-call status is open to everyone; only toggle needs a staff role.
How do I rate a ticket that was closed last week?
Run /feedback, pick the ticket from the autocomplete list, and give a rating from 1 to 5. If it is not listed, it has already been rated or feedback is disabled on the server.
Why does Find ticket show fewer closed tickets than the dashboard? The card shows the 15 most recent closed tickets and skips any whose channel was deleted. The dashboard shows the full history.
Can staff rate a ticket on behalf of a user? No. Only the ticket creator can submit feedback for their ticket.
Join the support Discord and ask the team
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