Commands Overview
Every TicketCord slash command with who can run it, the plan it needs, and where to find its full reference
TicketCord registers 30 slash commands and one right-click (context menu) command in every server the bot joins. Most run inside a ticket channel and check your role at the moment you run them, so a role change in the dashboard takes effect immediately.
Commands appear in Discord's command list for everyone except where a Discord permission hides them: /setup (Manage Channels and Manage Roles), /embed (Manage Messages), /auto-close (Administrator), and Find ticket (Manage Messages). Every other command checks your staff role or ticket role when you run it and replies with a TC error code when you may not use it.
Quick reference
| Command | Who can run it | Plan | What it does |
|---|---|---|---|
/help | Everyone | All | List commands and who can use them |
/close | Creator, staff, administrators, bot owner | All | Close the ticket, optionally silently or on a ModMail delay |
/reopen | Creator or staff | All | Reopen a closed ticket |
/claim | Staff | All | Claim the ticket |
/unclaim | Claimer or staff | All | Release a claim |
/claims | Staff | All | List claimed tickets, five per page |
/add | Creator or staff | All | Add a user or role to a ticket |
/remove | Creator or staff | All | Remove a user or role from a ticket |
/rename | Creator or staff | All | Rename the ticket channel |
/closerequest | Staff | All | Ask the creator to close the ticket |
/transcript | Creator or staff (options are staff only) | All | Generate an HTML transcript |
/note | Staff | All | Internal staff notes |
/tag | Staff | All | Tag the ticket for filtering |
/priority | Staff | All | Set the priority indicator |
/reply | Staff | Basic+ | Send a canned response |
/stats | Staff | Basic+ | Ticket statistics for the server |
/ai-help | Staff | Pro+ | AI reply draft |
/summary | Staff | Pro+ | AI ticket summary |
/context | Staff | All | AI context usage for the ticket |
/translation | Staff | All | Toggle translation for the ticket |
/modmail | Staff | All | ModMail evidence lookup |
/feedback | Ticket creator | All | Rate one of your closed tickets |
/on-call | Staff (toggle), everyone (status) | All | On-call roster |
/setup | Administrator, or Manage Channels + Manage Roles | All | Create categories, channels, and roles |
/embed | Manage Messages | All | Post a saved embed or ticket panel |
/config | Administrators and staff | All | Interactive settings panel |
/diagnose | Staff or server owner | All | Check permissions and configuration |
/auto-close | Administrator | Basic+ | Set the inactivity auto-close time |
/approval | Staff (approvers decide) | Enterprise | Approval requests for sensitive actions |
/purge | Server owner | All | Bulk delete ticket channels |
| Find ticket | Staff (hidden without Manage Messages) | All | Right-click a user to list their tickets |
Who counts as what
| Term | Meaning |
|---|---|
| Everyone | Any member of the server |
| Creator | The member who opened the ticket |
| Staff | Members holding a role selected under Staff in the dashboard (Dashboard → Bots → your bot → Servers → the server → Staff) |
| Claimer | The staff member who claimed the ticket |
| Approver | Members holding the approval role selected under Approvals |
| Administrator | Members with Discord's Administrator permission |
| Bot owner | The TicketCord account that added the bot |
| Server owner | The Discord server owner |
Plan gates apply to the plan of the bot owner's TicketCord account, not to individual staff members. When a command needs a higher plan you see TC014 with the plan required.
Plan requirements
| Plan | Commands unlocked |
|---|---|
| Free | Everything not listed below |
| Basic | /reply, /stats, /auto-close |
| Pro | /ai-help, /summary (plus all Basic commands) |
| Enterprise | /approval (plus all Pro commands) |
Command groups
Close, reopen, claim, add and remove members, rename, close requests
Notes, tags, transcripts, canned replies, priority, statistics, claims, AI drafts and summaries, translation, ModMail evidence
Setup, embeds, in-Discord config, diagnostics, auto-close, approvals, purge
Help, on-call roster, Find ticket, feedback
Reading an error
Every error the bot sends starts with a ❌ marker and ends with a footer that shows a TC code and a Learn more link to the matching section on Troubleshooting. The command pages list which codes each command can return and why.
Common questions
Why is a command missing from my slash command list?
Either Discord hides it because you lack its default permission (/setup, /embed, /auto-close, Find ticket), or your client has a stale list. Press Ctrl+R (Cmd+R on Mac) to reload Discord.
I have the Ticket Support role but the bot says I am not staff.
The role must be selected under Staff in the dashboard for that server. /setup creates the roles but does not select them; an administrator has to save them in the dashboard.
Do staff need Discord permissions like Manage Channels?
No. Staff commands check the staff role only. Discord permissions matter for /setup, /embed, /auto-close, /config (Administrator also works), /purge (server owner), and Find ticket.
Which commands work in DMs? None. All commands are server-only; running one in a DM returns TC017.
Can I rename a command or hide one from members? Command names are fixed. You can restrict any command per role or channel in Server Settings → Integrations → your bot in Discord.
Join the support Discord and ask the team
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