# TicketCord Pricing | Four Flat Account-Level Plans

> Compare Free, Basic, Pro, and Enterprise plans with 1, 3, 3, or 6 custom bots, unlimited tickets, plan-based retention, and optional AI.

## Free

For one bot and a small support operation. One custom bot, unlimited tickets, core commands, and required TicketCord branding.

- Monthly: €0
- Annual: €0
- 1 custom bot
- Unlimited tickets
- 90-day closed-ticket content retention
- 1 custom embed
- Community support

## Basic

Customization and operations without AI. Three custom bots, branding controls, analytics, auto-close, and flexible retention.

- Monthly: €3.5
- Annual: €34.99
- 3 custom bots
- Remove TicketCord branding
- 90, 180, 365-day, or manual retention
- Analytics and auto-close
- 25 canned responses

## Pro

AI-assisted support with human handoff. Everything in Basic plus Atlas AI, two knowledge-base sources, and AI triage.

- Monthly: €6.99
- Annual: €68.99
- 3 custom bots
- 10M AI tokens each month
- 2 knowledge-base sources
- Priority and duplicate detection
- AI-assisted triage

## Enterprise

More bots, automation, and control. Six custom bots, larger AI and knowledge-base allowances, SLAs, approvals, and webhooks.

- Monthly: €12.99
- Annual: €128.99
- 6 custom bots
- 30M AI tokens each month
- 15 knowledge-base sources
- Business hours and SLA management
- 20 webhooks per guild

## Pricing questions

### How is TicketCord billed?

TicketCord uses flat account-level subscriptions. Your plan controls the number of custom bots on the account: 1 on Free, 3 on Basic, 3 on Pro, and 6 on Enterprise. It is not billed per server, ticket, or staff seat.

### How does pricing work across multiple Discord servers?

TicketCord is billed per account, not per server. Plans limit custom bot identities rather than server count: 1 on Free, 3 on Basic, 3 on Pro, and 6 on Enterprise. If each of four servers needs a separate bot identity, Enterprise is the first standard plan with enough bot slots.

### Which plans include AI and the knowledge base?

Atlas AI and knowledge-base sources are available on Pro and Enterprise. Free and Basic do not include AI access.

### How long is closed-ticket content retained?

Free uses 90-day retention. Basic, Pro, and Enterprise can use 90-day, 180-day, 365-day, or manual retention.

### Are tickets limited?

Ticket volume is unlimited on all four plans. On Free, each member can have up to 5 tickets open at a time in a server, and closing one frees a slot. Other entitlements, such as bot count, AI tokens, knowledge-base sources, and webhooks, vary by plan.

### Is there a paid-plan trial?

Yes. Basic, Pro, and Enterprise offer a 7-day trial. Review the checkout terms before starting and cancel before renewal if you do not want the subscription to continue.

### Can I change or cancel my plan?

You can manage plan changes from billing. Upgrades may take effect immediately; downgrades and cancellations generally apply at the end of the current billing period.

## Machine-readable resources

- [Canonical HTML](https://ticketcord.com/pricing)
- [TicketCord llms.txt](https://ticketcord.com/llms.txt)
- [AI page index](https://ticketcord.com/api/ai/pages)