# TicketCord

> TicketCord is a Discord support platform with custom ticket bots, a web inbox, optional AI assistance, knowledge-base grounding, and human handoff workflows.

Last-Verified: 2026-08-29
Canonical-Site: [TicketCord](https://ticketcord.com)

TicketCord lets Discord communities run channel-based tickets and ModMail, manage conversations from Discord or the web dashboard, and configure support workflows from one account.

## Source of truth

- [Pricing and limits](https://ticketcord.com/pricing)
- [Features](https://ticketcord.com/features)
- [Help center](https://ticketcord.com/help)
- [Contact](https://ticketcord.com/contact)

## Current capabilities

- Custom Discord ticket bots and ticket panels
- Channel tickets and ModMail support
- Web dashboard inbox for viewing, replying to, claiming, and resolving tickets
- HTML ticket transcripts
- Custom forms, embeds, buttons, dropdowns, and modals
- Analytics for ticket operations and staff workflows
- Configurable closed-ticket content retention
- Atlas AI assistance on Pro and Enterprise
- Knowledge-base grounding on Pro and Enterprise
- AI priority and duplicate detection on Pro and Enterprise
- Smart auto-routing, approvals, business hours, SLA management, and webhooks on Enterprise
- 12 website languages and 19 bot-interface languages

## Pricing and plan limits

Prices are in EUR. Annual billing is also available; see the pricing page for the current annual total.

- **Free: €0**. 1 custom bot, unlimited ticket volume (max 5 concurrently open tickets per user), delete-on-close or 30/90-day closed-ticket content retention (default 90-day), 1 custom embed, required TicketCord branding, no AI access.
- **Basic: €3.50/month**. 3 custom bots, unlimited tickets, branding removal, 5 custom embeds, 25 canned responses, analytics, auto-close, and delete-on-close, 30/90/180/365-day or manual retention. No AI access.
- **Pro: €6.99/month**. Everything in Basic plus 10M AI tokens per month, Atlas AI, 2 knowledge-base sources, and up to 100 pages per website source for crawling.
- **Enterprise: €12.99/month**. 6 custom bots, 30M AI tokens per month, 15 knowledge-base sources, up to 500 pages per website source for crawling, unlimited canned responses, 15 custom embeds, smart auto-routing, approvals, business hours and SLA management, custom footer text, and up to 20 webhooks per guild.

Every plan includes unlimited ticket volume; the Free plan additionally caps concurrently open tickets per user (see above). A 7-day trial is available once per account for paid plans; trial AI usage is capped at 1M tokens. Availability and limits should be verified against the [pricing page](https://ticketcord.com/pricing) before quoting them.

## Canonical product and marketing pages

- [AI support for Discord](https://ticketcord.com/index.md): A dedicated Discord ticket bot with knowledge-base-grounded AI drafting and human handoff in Discord or the web inbox.
- [TicketCord Pricing | Four Flat Account-Level Plans](https://ticketcord.com/pricing.md): Compare Free, Basic, Pro, and Enterprise plans with 1, 3, 3, or 6 custom bots, unlimited tickets, plan-based retention, and optional AI.
- [Discord Ticket Bot Comparison | Choose by Operating Model](https://ticketcord.com/comparison.md): Compare dedicated and shared bots, AI with knowledge-base handoff, and account-level versus per-server billing with source-linked detail pages.
- [TicketCord Features | Custom Discord Bots, AI and Handoff](https://ticketcord.com/features.md): Explore TicketCord ticketing, dashboard, retention, AI, knowledge base, handoff, analytics, and Enterprise workflow availability by plan.
- [Trust & data](https://ticketcord.com/security.md): How TicketCord handles your community’s data, what we promise we’ll never do with it, and what you can always ask us for.
- [AI assistance](https://ticketcord.com/product/ai-assistance.md): Atlas drafts answers from your knowledge base, in your tone. It knows when to ask, when to hand off, and gets better every time staff correct it.
- [Human handoff](https://ticketcord.com/product/human-handoff.md): When the AI isn’t sure, the ticket flows to the right person - with full context attached.
- [Dashboard inbox](https://ticketcord.com/product/inbox.md): A focused inbox for staff. Reply outside Discord with notes, attachments, history, and analytics at hand.
- [Changelog](https://ticketcord.com/changelog.md): Everything we shipped, when, and what it does for you.
- [Contact](https://ticketcord.com/contact.md): How to reach us - Discord for fast answers, email for everything else.
- [AI Discord Ticket Bot | Dedicated Bots, Flat Account Billing](https://ticketcord.com/discord-ticket-bot.md): Create your own Discord ticket bot with dashboard workflows, transcripts, unlimited tickets, and optional Atlas AI grounded in your knowledge base.
- [TicketCord vs Ticket Tool | Plans, AI and Billing](https://ticketcord.com/comparison/vs-ticket-tool.md): Source-linked TicketCord vs Ticket Tool comparison covering custom bots, per-account versus per-server pricing, AI, panels, retention, and Team plans.
- [TicketCord vs TicketsBot | Plans, Retention and Whitelabel](https://ticketcord.com/comparison/vs-tickets-bot.md): Source-linked TicketCord vs TicketsBot comparison covering bot ownership, per-account versus per-server pricing, panels, retention, analytics, and whitelabel.
- [TicketCord vs Mava | Discord Support, AI and Pricing](https://ticketcord.com/comparison/vs-mava.md): Source-linked TicketCord vs Mava comparison covering Discord focus, omnichannel support, AI learning, human handoff, pricing models, and documented data handling.
- [TicketCord vs Helper.gg | Bot Ownership, AI and Retention](https://ticketcord.com/comparison/vs-helper-gg.md): Source-linked TicketCord vs Helper.gg comparison covering dedicated versus shared bots, custom-bot add-ons, documented AI behaviour, retention, and account-level billing.
- [TicketCord vs Wallu | Ticketing, AI Answers and Grounding](https://ticketcord.com/comparison/vs-wallu.md): Source-linked TicketCord vs Wallu comparison covering full ticketing versus AI FAQ deflection, knowledge-base grounding, staff review, and how each tool bills.
- [TicketCord vs VibeBot | Support Focus, AI Drafts and Pricing](https://ticketcord.com/comparison/vs-vibebot.md): Source-linked TicketCord vs VibeBot comparison covering a dedicated support platform versus a multipurpose bot builder, AI drafting, transcripts, and per-bot pricing.

## Guides

- [Guides](https://ticketcord.com/guides.md): Practical walkthroughs from people who actually run Discord communities. No jargon, no inflated step counts - just what works.
- [Discord privileged intent reviews](https://ticketcord.com/guides/discord-privileged-intent-review.md): Discord now reviews privileged-intent access for larger apps. Learn what changed and how it affects TicketCord custom bots over 10,000 reachable users.
- [Best Discord Ticket Bots to Shortlist in 2026](https://ticketcord.com/guides/best-discord-ticket-bot.md): Source-checked guide to nine Discord support tools, reviewed July 18, 2026 with ownership, workflow, AI, handoff, privacy, pricing, and retention facts.
- [How to set up a Discord ticket bot](https://ticketcord.com/guides/how-to-set-up-discord-ticket-bot.md): Set up a working Discord ticket panel with the Discord Developer Portal and TicketCord dashboard. No coding or command line required.
- [How to make tickets in Discord](https://ticketcord.com/guides/how-to-make-tickets-in-discord.md): For users opening tickets, not server admins. A concise guide to opening and following a Discord ticket.

## Help center

- [Help center](https://ticketcord.com/help.md): Search the help articles, browse by category, or reach a human in one click.
- [Getting started](https://ticketcord.com/help/getting-started.md): Everything you need to configure a working ticket system on a new Discord server.
- [Create your first bot](https://ticketcord.com/help/getting-started/create-bot.md): TicketCord runs your own Discord application - your bot’s name, avatar, and handle stay yours. Here’s how to make one and hand the token over safely.
- [Invite the bot to your server](https://ticketcord.com/help/getting-started/invite-bot.md): The bot has to be invited from inside the TicketCord dashboard - that’s how we know it landed and finish the setup. Here’s what to click and why this path matters.
- [Set up your first ticket category](https://ticketcord.com/help/getting-started/first-category.md): In TicketCord, a “category” is a Discord channel category - the collapsible heading in your server sidebar. The quick path is the /setup command; the manual path is below it.
- [Create a ticket panel](https://ticketcord.com/help/getting-started/ticket-panel.md): A panel is the embed that customers click to open a ticket. Style it, add buttons or a dropdown, optionally attach a modal - then post it to a channel.
- [Assign staff roles](https://ticketcord.com/help/getting-started/staff-roles.md): Decide which Discord roles can see tickets, which can use the dashboard inbox, and which can change settings. Three independent levers.
- [Configuration](https://ticketcord.com/help/configuration.md): Tune TicketCord to your team. Categories, panels, embeds, knowledge base, business hours, and analytics.
- [Customize the embed designer](https://ticketcord.com/help/configuration/embeds.md): Everything you can change on a ticket panel - embed fields, buttons, dropdowns, the modal that pops up before a ticket opens, and how it all fits together.
- [Set business hours and SLAs](https://ticketcord.com/help/configuration/business-hours.md): Stop Atlas from promising replies your team can’t make, alert the right people when an SLA is about to breach, and decide what happens when a ticket lands at 3 a.m.
- [Welcome messages and canned responses](https://ticketcord.com/help/configuration/canned-responses.md): Two related tools - the embed that posts when a ticket opens, and the snippets staff can drop in by shortcut. Both let you stop typing the same thing twice.
- [Set up analytics dashboards](https://ticketcord.com/help/configuration/analytics.md): What TicketCord measures, where the numbers come from, and how to pick a time range that tells you something useful.
- [Atlas AI](https://ticketcord.com/help/ai.md): Set up Atlas AI answers: knowledge-base sources, source citations, and autonomous learning from resolved tickets.
- [Train Atlas on your knowledge base](https://ticketcord.com/help/ai/knowledge-base.md): Set up sources, keep answers accurate, and securely connect Claude Code or Codex to search and manage your TicketCord knowledge base.
- [Source citations for AI answers](https://ticketcord.com/help/ai/source-citations.md): Atlas can attach source links to its answers so members see exactly which approved knowledge-base material an answer came from.
- [Autonomous learning from resolved tickets](https://ticketcord.com/help/ai/autonomous-learning.md): When learning is enabled, Atlas extracts Q&A from eligible resolved tickets, auto-approves high-confidence answers, and queues uncertain ones for staff review.
- [Workflows](https://ticketcord.com/help/workflows.md): How tickets actually move through TicketCord - routing rules, handoffs, internal notes, and the dashboard inbox.
- [Reviewing learned Q&A from Discord](https://ticketcord.com/help/workflows/learning-review.md): Approve, edit, reject, or undo learned answers without leaving Discord - staff-only controls keep the knowledge base accurate.
- [Reply from the dashboard inbox](https://ticketcord.com/help/workflows/dashboard-inbox.md): Discord works for chatting. The dashboard works for actually triaging and resolving. Here’s how to use it - without the customer noticing.
- [Set up auto-routing by topic](https://ticketcord.com/help/workflows/routing.md): Send refund tickets to billing, bug reports to engineering, and the rest to general support - automatically, based on what the customer actually wrote.
- [Confidence-based handoff rules](https://ticketcord.com/help/workflows/confidence-handoff.md): Two different signals can hand a ticket off to staff: Atlas doesn’t know the answer, or the customer explicitly asks for a human. You get to tune both.
- [Internal notes](https://ticketcord.com/help/workflows/internal-notes.md): Drop private context onto a ticket that staff can see but customers never do - what you tried, what to escalate, who handled it last.
- [Security & billing](https://ticketcord.com/help/security.md): How we handle your data, how plan changes work, and the answers we get asked most often about both.
- [Change your plan or cancel](https://ticketcord.com/help/security/billing.md): Plan changes, prorated billing, the EU withdrawal waiver, and what happens to your data after you cancel.
- [How bot tokens are stored](https://ticketcord.com/help/security/tokens.md): The exact mechanics - what algorithm, where the key lives, who can decrypt, and what else gets the same treatment.
- [Request your data export](https://ticketcord.com/help/security/data-export.md): What we can hand over, how to ask for it, and how long we typically take.
- [Delete your account](https://ticketcord.com/help/security/delete-account.md): What to do, what gets deleted, what we keep for legal reasons, and how to back things up first.

## Legal

- [Privacy policy](https://ticketcord.com/privacy.md): How TicketCord collects, uses, stores, and shares personal data, and how you can exercise your rights.
- [Terms of service](https://ticketcord.com/terms.md): The rules of the road for using TicketCord.
- [Terms of service](https://ticketcord.com/terms/2026-07-07.md): The rules of the road for using TicketCord.
- [Cookie policy](https://ticketcord.com/cookies.md): What cookies and similar storage technologies TicketCord uses.

## Structured discovery

- [AI site descriptor](https://ticketcord.com/api/ai): Product and organization data as JSON-LD.
- [AI page index](https://ticketcord.com/api/ai/pages): Canonical HTML and Markdown representations by language.
- [AI sitemap](https://ticketcord.com/sitemap-ai.xml): All public Markdown representations (machine consumption; not submitted to search engines).
- [Canonical sitemap](https://ticketcord.com/sitemap.xml): Canonical public HTML pages.

## Contact and official channels

- [Contact](https://ticketcord.com/contact)
- Email: hi@ticketcord.com
- [Discord](https://discord.gg/uXqF7jDtRE)
- [X](https://x.com/ticketcord)
- [YouTube](https://youtube.com/@ticketcord)