# Discord Ticket Bot with Panels, Transcripts & AI

> Discord ticket bot with panels, forms, transcripts, and replies from Discord or the web dashboard. Optional AI with human handoff on Pro and Enterprise.

Members open tickets from panels with buttons, dropdowns, and forms. Staff reply in Discord or the web dashboard, with transcripts on every plan. Free and Basic provide ticketing without AI; Pro and Enterprise add optional AI with human handoff.

## Every conversation starts somewhere.

A button, a form, or a simple DM. See how your community opens tickets without leaving Discord.

- **Buttons:** One click on your support panel opens a dedicated ticket channel.
- **Dropdowns:** Let members choose a topic before opening their ticket.
- **Forms:** Collect answers and files in a Discord form before the conversation begins.
- **Applications:** Collect answers, documents, and videos in Discord. Staff can accept or deny applications, share a reason, and grant configured roles on acceptance.
- **ModMail:** Members DM your bot. Staff receive a separate ticket and reply without leaving Discord.
- **Thread tickets:** Use a private thread instead of a channel, with the same panel opening flow.
- **Auto Support:** Turn an Auto Support conversation into a ticket when a member asks for the team.

## Grounded drafts, in your tone.

Atlas drafts in your configured tone using conversation context and approved knowledge-base material. Staff can review and correct the result.

- Optional source links for grounded answers
- Confidence controls can route uncertainty to staff
- Ticket-derived Q&A can be reviewed and corrected

## Resolved tickets can teach Atlas.

When learning is enabled, Atlas can extract Q&A from eligible resolved support threads, auto-approve high-confidence answers, and send uncertain ones to staff review before they become searchable.

- Learns from resolved support threads
- Auto-approves high-confidence Q&A
- Review, edit, reject, or undo from Discord

## Discord, dashboard - same ticket.

Staff can answer inside Discord like always, or use the dashboard for a focused inbox view with notes, attachments, and ticket history.

- Inbox view across every server
- Staff pings on escalation in Discord
- Configurable closed-ticket retention

## Machine-readable resources

- [Canonical HTML](https://ticketcord.com)
- [TicketCord llms.txt](https://ticketcord.com/llms.txt)
- [AI page index](https://ticketcord.com/api/ai/pages)