# Delete your account

> What to do, what gets deleted, what we keep for legal reasons, and how to back things up first.

## Back things up first

Deletion is permanent - there’s no recovery window. Before you ask us to delete, download whatever you might need:

- The request-based [JSON export](https://ticketcord.com/help/security/data-export) for your profile, bots, and guild list.
- Ticket transcripts you want to keep - export them from the dashboard or ask us to bundle them.
- Any embed or configuration you might want to reuse later.

## How to request deletion

Account deletion isn’t self-serve today. Email [hi@ticketcord.com](mailto:hi@ticketcord.com) from the address on your account. Say which TicketCord account you want closed, and confirm in a sentence that you understand the deletion is permanent. We process requests within two business days and email you when it’s done.

## What gets deleted

- Your account profile, plan, and login data.
- Every custom bot you own.
- Every server configuration you own - embeds, knowledge base, settings.
- Tickets and transcripts tied to those servers.
- Sessions are revoked immediately, so any active dashboard tab signs you out.

## What we keep, and why

- **Billing records.** We’re required to keep these for tax and accounting reasons. They’re not used for anything else.
- **Operational audit logs.** Retained for security and incident response, and purged automatically on a fixed schedule.
- **Backups.** Rotated on a normal schedule - a backup taken before your deletion request ages out the same way every other backup does. We don’t restore your account from a backup once it’s deleted, even if asked.

## Just want to take a break?

If the reason is “I don’t want to pay this month”, downgrade to the free tier instead - same email address, same bots, no charges, your config stays. [Change your plan or cancel](https://ticketcord.com/help/security/billing) walks through it.

## Machine-readable resources

- [Canonical HTML](https://ticketcord.com/help/security/delete-account)
- [TicketCord llms.txt](https://ticketcord.com/llms.txt)
- [AI page index](https://ticketcord.com/api/ai/pages)