# Create a ticket panel

> A panel is the embed that customers click to open a ticket. Style it, add buttons or a dropdown, optionally attach a modal - then post it to a channel.

## How it works, end to end

Design and publish the panel from the **dashboard**. The **Post** action sends the saved embed to the selected channel; alternatively, use the `/embed` command in Discord.

## Design the embed in the dashboard

Open **Embeds > New embed** in the dashboard. You get a live preview, form fields for each part of the embed, and reusable saved panels scoped to your server. Give each panel a clear name - that name is what you’ll type to send it later.

## What a panel is made of

Every panel bundles three things:

- **The Discord embed** - title, description, color, author block, fields (name / value, with an inline toggle each), thumbnail, image, footer, timestamp.
- **Interactive components** - buttons (with the standard Discord styles and an optional emoji), a select dropdown (placeholder, min/max, up to 25 options), or an application form (a multi-button collection of question sets).
- **An optional modal** - up to 5 input fields that pop up *before* the ticket opens. Each field is either single-line or multi-line, with optional placeholder, required toggle, and min/max length.

## Or send it with `/embed`

In your Discord server, run:

- `/embed name:<your-embed-name>` - posts the embed in the channel you ran the command in.
- `/embed name:<your-embed-name> channel:#help` - posts it in a specific channel instead.

The `name` field autocompletes from every embed you’ve saved on the dashboard, so you don’t have to remember exact spellings. As soon as the message is posted, the embed is **live** - customers can click the buttons and tickets will open.

Two prerequisites: the bot needs **Send Messages** and **Embed Links** in the destination channel, and you need Discord’s **Manage Messages** permission yourself to run the command. `/embed` also refuses to post inside a ticket channel - that’s a different surface.

## Editing a live panel

When you change the embed on the dashboard, the version that’s already posted in Discord won’t pick the changes up reliably. **Resend it.**

1. Make your edits on the dashboard and save.
2. Either delete the old message in Discord first, or just run `/embed` again with the same name. Running it again posts a fresh copy with the new configuration cleanly attached.

We recommend resending after any meaningful change - it’s the only way to be sure the new configuration is the one customers interact with.

## Next up

Last setup step: [assign staff roles](https://ticketcord.com/help/getting-started/staff-roles) so your team can actually answer tickets.

## Machine-readable resources

- [Canonical HTML](https://ticketcord.com/help/getting-started/ticket-panel)
- [TicketCord llms.txt](https://ticketcord.com/llms.txt)
- [AI page index](https://ticketcord.com/api/ai/pages)