# AI Discord Ticket Bot | Dedicated Bots, Flat Account Billing

> Create your own Discord ticket bot with dashboard workflows, transcripts, unlimited tickets, and optional Atlas AI grounded in your knowledge base.

**Modified:** 2026-07-19

**Methodology:** Product and plan statements use the same entitlement and pricing facts enforced by TicketCord. Setup and workflow statements link to the operational help center.

**Limitations:** Discord permissions, server configuration, enabled features, and plan entitlements affect the available workflow. AI is optional and is not included on Free or Basic.

## Native Discord ticket workflow

### Turn support requests into private, trackable conversations.

Members open a ticket from a panel or supported workflow. Staff reply in Discord or the dashboard, use transcripts and operational tools, and close the conversation under the configured retention policy.

- **Your Discord application:** Each TicketCord bot is created from a Discord application you control, with plan-based branding and status options.
- **Optional AI assistance:** Pro and Enterprise can use Atlas AI and knowledge-base sources. Staff remain available for handoff and correction.
- **One account, several bots:** Plans include 1, 3, 3, or 6 custom bots at the account level rather than charging per server or staff seat.

## Setup workflow

### From application to first ticket.

1. **Create the Discord application:** Create the bot in the Discord Developer Portal and copy the token securely.
2. **Add and invite the bot:** Connect the application to TicketCord, then invite it to the server you manage.
3. **Configure a category and panel:** Choose staff roles, ticket behavior, and the panel members use to open support requests.

## Plan availability

TicketCord uses flat account-level billing rather than per-server, per-ticket, or per-seat billing. Plans limit the number of custom Discord bot identities on the account.

| Plan | Custom bots | Ticket volume | AI and knowledge base |
| --- | ---: | --- | --- |
| Free | 1 | Unlimited | Not included |
| Basic | 3 | Unlimited | Not included |
| Pro | 3 | Unlimited | Atlas AI and knowledge-base access |
| Enterprise | 6 | Unlimited | Atlas AI and knowledge-base access |

## Common questions

### Is TicketCord a shared Discord bot?

No. You create a Discord application for each bot and connect it to TicketCord. Bot limits depend on the account plan.

### How many bots can one account run?

Free includes 1 custom bot, Basic includes 3, Pro includes 3, and Enterprise includes 6.

### Does every plan include AI?

No. Atlas AI and knowledge-base access are available on Pro and Enterprise. Free and Basic focus on ticketing and operations without AI.

### Can staff answer outside Discord?

Yes. TicketCord includes a web dashboard for ticket management. Feature depth and related tools vary by plan.

### Are tickets limited per month?

No. All four current TicketCord plans allow unlimited tickets.

## Operational sources

- [How to set up a Discord ticket bot](https://ticketcord.com/guides/how-to-set-up-discord-ticket-bot)
- [Create a ticket panel](https://ticketcord.com/help/getting-started/ticket-panel)
- [Reply from the dashboard inbox](https://ticketcord.com/help/workflows/dashboard-inbox)
- [TicketCord Pricing | Four Flat Account-Level Plans](https://ticketcord.com/pricing)
- [Trust & data](https://ticketcord.com/security)

## Machine-readable resources

- [Canonical HTML](https://ticketcord.com/discord-ticket-bot)
- [TicketCord llms.txt](https://ticketcord.com/llms.txt)
- [AI page index](https://ticketcord.com/api/ai/pages)