# TicketCord vs Tickety | Custom Bots, AI and Pricing

> Source-linked TicketCord vs Tickety comparison covering your own bot versus a shared bot, per-account and per-server pricing, AI credits, dashboard replies, and retention.

**Public listings checked September 23, 2026.**

A source-linked comparison of bot ownership, per-account and per-server billing, AI credits, dashboard replies, and transcript retention. Public listings checked September 23, 2026.

**Methodology:** We checked vendor-owned pricing, product, documentation, and privacy pages on September 23, 2026. Rows include only claims supported by those primary sources.

**Limitations:** Prices, regional checkout terms, experiments, and plan availability may vary. Verify the live vendor page before buying. This comparison does not claim a universal winner.

| Decision point | TicketCord | Tickety |
| --- | --- | --- |
| Bot identity | Customer-created dedicated bots are included across all four plans. Branding removal starts on Basic. | Tickety runs one shared public bot. A Custom Bot add-on runs it under your own Discord application and requires Premium. |
| Billing model | Flat account-level billing with 1 bot on Free, 3 on Basic, 3 on Pro, and 6 on Enterprise. | Premium is listed at €5.99 per month or €49.99 per year and activates on one server. The Custom Bot and AI add-ons are priced separately. |
| AI | Atlas AI starts on Pro with 10M monthly tokens and 2 knowledge-base sources; Enterprise lists 30M tokens and 15 sources. | AI runs on purchased credits. FAQ deflection, priority, and summaries use credits; an AI add-on at €3.99 per month with 5,000 credits unlocks detection features on Premium. |
| Dashboard replies | Staff can reply from the web inbox on every plan, with internal notes and ticket history. | The web dashboard lets staff view, claim, and close live tickets; replying from the dashboard requires Premium. |
| Panels and retention | Tickets are unlimited. Free keeps closed-ticket content for 90 days; paid plans add 180-day, 365-day, and manual options. | Free lists 25 ticket panels and 3 form questions. Transcripts stay available while Tickety is in the server, then are deleted after about two weeks, or two months if the server had Premium. |

## Choose based on the operating model you need

- TicketCord may fit when you want your own bot on every plan, flat account-level pricing across several bots, and AI drafting with human handoff.
- Tickety may fit when a large free tier on a shared bot is enough and AI is only needed as pay-as-you-go credits.
- Compare the total monthly cost for your server count, because Tickety Premium and its add-ons are licensed per server.

## Primary sources

- [tickety.top/premium](https://tickety.top/premium)
- [tickety.top/docs/premium/limits](https://tickety.top/docs/premium/limits)
- [tickety.top/docs/premium/aicredits](https://tickety.top/docs/premium/aicredits)
- [tickety.top/docs/tickets/logs](https://tickety.top/docs/tickets/logs)
- [ticketcord.com/pricing](https://ticketcord.com/pricing)
- [ticketcord.com/features](https://ticketcord.com/features)
- [ticketcord.com/security](https://ticketcord.com/security)
- [ticketcord.com/privacy](https://ticketcord.com/privacy)

## Machine-readable resources

- [Canonical HTML](https://ticketcord.com/comparison/vs-tickety)
- [TicketCord llms.txt](https://ticketcord.com/llms.txt)
- [AI page index](https://ticketcord.com/api/ai/pages)