# TicketCord vs Helper.gg | Bot Ownership, AI and Retention

> Source-linked TicketCord vs Helper.gg comparison covering dedicated versus shared bots, custom-bot add-ons, documented AI behaviour, retention, and account-level billing.

**Public listings checked July 18, 2026.**

A source-linked comparison of dedicated versus shared bots, custom-bot add-ons, what each vendor documents about AI, and where retention is published. Public listings checked July 18, 2026.

**Methodology:** We checked vendor-owned pricing, product, documentation, and privacy pages on July 18, 2026. Rows include only claims supported by those primary sources.

**Limitations:** Prices, regional checkout terms, experiments, and plan availability may vary. Verify the live vendor page before buying. This comparison does not claim a universal winner.

| Decision point | TicketCord | Helper.gg |
| --- | --- | --- |
| Bot identity | Customer-created dedicated bots are included across all four plans. Branding removal starts on Basic. | Helper.gg runs on a shared bot, with a custom-bot option listed separately as a paid add-on. |
| Billing model | Flat account-level billing with 1 bot on Free, 3 on Basic, 3 on Pro, and 6 on Enterprise. | A monthly Premium plan plus an optional custom-bot add-on, so branding is priced on top of the base plan. |
| AI and knowledge base | Atlas AI starts on Pro with 10M monthly tokens and 2 knowledge-base sources; Enterprise lists 30M tokens and 15 sources. | AI Replies appears in the public listing, but the grounding sources and review workflow are not publicly explained. |
| Staff workflow | Staff reply in Discord or in the dashboard inbox, and both stay in sync on the same ticket. | Staff handle tickets inside Discord channels. A management dashboard is listed, but live replying from the web was not verified. |
| Retention and evidence | Free uses 90-day closed-ticket retention; paid plans add 180-day, 365-day, and manual options. | A retention window was not publicly documented on the checked source, so confirm it in writing before buying. |

## Choose based on the operating model you need

- TicketCord may fit when a dedicated bot, published retention options, and documented AI behaviour are requirements.
- Helper.gg may fit when conventional panel based ticketing on a low monthly price is the priority and branding can be an add-on.
- Ask Helper.gg directly for retention terms and AI grounding details, because neither was published on the source checked here.

## Primary sources

- [helper.gg/pricing](https://helper.gg/pricing/)
- [ticketcord.com/pricing](https://ticketcord.com/pricing)
- [ticketcord.com/features](https://ticketcord.com/features)
- [ticketcord.com/security](https://ticketcord.com/security)
- [ticketcord.com/privacy](https://ticketcord.com/privacy)

## Machine-readable resources

- [Canonical HTML](https://ticketcord.com/comparison/vs-helper-gg)
- [TicketCord llms.txt](https://ticketcord.com/llms.txt)
- [AI page index](https://ticketcord.com/api/ai/pages)