# TicketCord vs Discord Tickets | Hosted or Self-Hosted

> Source-linked TicketCord vs Discord Tickets comparison covering a hosted platform versus open-source self-hosting, pricing, maintenance, AI, and archive retention.

**Public listings checked September 23, 2026.**

A source-linked comparison of a hosted ticket platform with the open-source Discord Tickets bot, covering deployment, pricing, maintenance, AI, and archive retention. Public listings checked September 23, 2026.

**Methodology:** We checked vendor-owned pricing, product, documentation, and privacy pages on September 23, 2026. Rows include only claims supported by those primary sources.

**Limitations:** Prices, regional checkout terms, experiments, and plan availability may vary. Verify the live vendor page before buying. This comparison does not claim a universal winner.

| Decision point | TicketCord | Discord Tickets |
| --- | --- | --- |
| Deployment model | Fully hosted: you create the Discord application and TicketCord runs it, with nothing to install or update. | Open source under GPL-3.0 and usable three ways: a free branded public bot, a paid managed custom bot, or self-hosting. |
| Pricing | A Free plan plus Basic at €3.5, Pro at €6.99, and Enterprise at €12.99 per month, billed per account. | There is no premium plan. The managed bot is listed from £2 to £3 per month, and self-hosting costs only your own hosting. |
| Maintenance | No server, database, or upgrade work on your side. | Self-hosting needs Node.js 20 or newer, a database such as MySQL or PostgreSQL, and a forwarded port, and you apply updates yourself. |
| AI and web replies | Atlas AI drafting grounded in your knowledge base on Pro and Enterprise, and a web inbox that replies into Discord on every plan. | No AI features or web replies are documented. Archives are viewed in the Portal, and the transcript command exports a Markdown file. |
| Archive retention | Free keeps closed-ticket content for 90 days; paid plans add 180-day, 365-day, and manual options. | The public bot keeps archives for 30 days; self-hosting and the managed Professional plan keep them indefinitely, while managed Basic has archiving turned off. |

## Choose between hosted and self-hosted

- TicketCord may fit when you want a hosted dedicated bot with AI and a web inbox, and no infrastructure to run.
- Discord Tickets may fit when you want open-source code you can audit and host yourself, and you are comfortable running a Node.js service and a database.
- The public Discord Tickets bot is a quick free start; compare its 30-day archive window with your retention needs.

## Primary sources

- [discordtickets.app](https://discordtickets.app/)
- [discordtickets.app/managed](https://discordtickets.app/managed/)
- [discordtickets.app/self-hosting](https://discordtickets.app/self-hosting/)
- [github.com/discord-tickets/bot](https://github.com/discord-tickets/bot)
- [ticketcord.com/pricing](https://ticketcord.com/pricing)
- [ticketcord.com/features](https://ticketcord.com/features)
- [ticketcord.com/security](https://ticketcord.com/security)
- [ticketcord.com/privacy](https://ticketcord.com/privacy)

## Machine-readable resources

- [Canonical HTML](https://ticketcord.com/comparison/vs-discord-tickets)
- [TicketCord llms.txt](https://ticketcord.com/llms.txt)
- [AI page index](https://ticketcord.com/api/ai/pages)